Sales Operations Manager
Sales Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a motivated and detail-oriented Sales Operations Manager to join our team in our San Diego office (In office 3 days each week). This role will focus on enhancing in-office collaboration and alignment managing our Global Sales Operations newsletter overseeing quote or booking incident reviews and analytics participating in backlog prioritization and maintaining process documentation. The ideal candidate will have a strong background in sales operations excellent communication skills and a passion for optimizing processes.
Key Responsibilities:
- Active participation in User Acceptance Testing (UAT) release cycles including:
- Support UAT Prep and Kick-off activities including User Acceptance Scenario preparation Test Script creation and review
- Participate in User Acceptance Testing
- Assist SOPs with any questions or help during User Acceptance Testing
- Actively review defects during UAT and help coordinate resolutions for successful signoff
- Quoting Process Incident Review & Analytics
- Collaborate with DT to regularly review and report out Quote or Booking-related incidents working with DT to identify root causes and coordinating with relevant teams for resolution
- Analyze incident data to identify trends and develop strategies for systems and process improvement
- Present findings and recommendations to senior management to inform strategic decisions
- Quote to Order Backlog Prioritization:
- Participate in backlog prioritization meetings contributing insights and recommendations based on data analysis and stakeholder feedback
- Collaborate with DT teams to ensure alignment on priorities
- Foster strong relationships with sales deals desk finance legal DT and other stakeholders to facilitate effective communication and collaboration
- Act as a point of contact for sales ops teams regarding quoting processes and tools providing guidance and support as needed
- Global Sales Operations Newsletter:
- Write and curate content for the Global Sales Operations newsletter showcasing best practices updates and success stories
- Collaborate with cross-functional teams to gather relevant content and insights
- Ensure timely distribution and engagement metrics are tracked for continuous improvement
- Process Documentation:
- Maintain and update process documentation related to sales operations and quoting functionality
- Develop training materials and resources for team members to enhance understanding and compliance with processes
- Regularly review and optimize documentation to reflect best practices and changes in operations
- In-Office Collaboration & Meeting Management:
- Facilitate effective collaboration across sales operations teams and cross-functional partners
- Develop strategies to enhance communication and alignment within the sales operations organization
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Bachelors degree in Business Marketing or a related field
- 3 years of experience in sales operations preferably in a B2B environment
- Exceptional writing editing and communication skills with a keen eye for detail
- Strong organizational skills and attention to detail
- Strong understanding of Quoting processes and tools
- Proven ability to manage multiple projects and priorities in a fast-paced environment
- Experience with data analysis and performance metrics
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including non-traditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $112200 - $196400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
