Interface Executive: US Healthcare
Interface Executive: US Healthcare
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Responsibilities:
Provide Tier 1 and Tier 2 support to physicians and clinical staff in the US. Analyze and process the requests via e-mail support tickets and
inbound calls.
Troubleshooting technical issues and solving them in a timely manner.
Able to handle problems in both standard and unusual situations.
Trouble shoot the errors on the EMR application.
Attend web meetings with vendors and customers during morning US timings to understand the requirements.
Coordinate with internal teams to get resolutions in a timely manner.
Knowledge and skills:
Responsibilities:
Provide Tier 1 and Tier 2 support to physicians and clinical staff in the US. Analyze and process the requests via e-mail support tickets and
inbound calls.
Troubleshooting technical issues and solving them in a timely manner.
Able to handle problems in both standard and unusual situations.
Trouble shoot the errors on the EMR application.
Attend web meetings with vendors and customers during morning US timings to understand the requirements.
Coordinate with internal teams to get resolutions in a timely manner.
Knowledge and skills:
Hands-on knowledge of SQL and Linux. Understands SFTP VPN Webservices JSON
Good verbal and written communication skills to converse with US clients / vendors Problem solving and analytical
Good understanding and hands-on with Laboratory and Radiology workflow and interfaces.
Additional/Good to have:
Working Knowledge of CCD APIs HL7 FHIR
Familiarity of SOAP UI Postman testing
Qualification and Experience:
Education background: Engineering / Computer Science / Information Technology
At-least 2 years of technical experience in client services
Working knowledge in US Healthcare Industry
Shift: Rotational US Shift as per roaster
Location: Mumbai (WFH/Remote)
Employment Type
Full-Time
