drjobs Senior Systems & Process Improvement Manager

Senior Systems & Process Improvement Manager

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1 Vacancy
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Job Location drjobs

Sydney - Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

A BIT ABOUT US

Class is a subsidiary of HUB24 Limited (ASX:HUB) a leading provider of integrated platforms technology and data solutions for financial advisers accountants private banks licensees stockbrokers and their 24 delivers innovative product and technology solutions to empower better financial futures together.

But its not just about what we do. Its about empowering the wealth industry to change peoples lives for the better. We believe that nothing happens in isolation so we work together and collaborate with our customers and the industry building confidence.

The Senior Systems & Process Improvement Manager will have significant involvement and responsibility for driving change across the Class business through the implementation of improved technology and business processes solutions.

Salesforce plays a central part in our business operations with this position owning our Salesforce instance working with internal stakeholders to define requirements and continually adapt and improve this system as our business changes.

A critical part of this role is understanding the overall business operational system environment and how systems and processes integrate. You will be responsible for assisting in defining requirements and solutions to support new products billing methods and acquisitions in Salesforce.

Key Responsibilities:

    • Responsible for the Class Salesforce instance working with internal stakeholders to understand and document requirements manage the development and testing of changes and roll out changes to internal stakeholders
    • Provide business process mapping expertise analysis and support
    • Pro-actively build and maintain positive relationships with key stakeholders to facilitate a partnership approach
    • Develop and manage a backlog of Salesforce improvement initiatives
    • Develop and manage a portfolio of improvement opportunities including quick wins and medium-term projects
    • Provide mentoring and coaching to two (2) direct reports
    • Actively participate in project teams to assist with process system and tools selection document requirements and test changes to systems and processes.

Key Requirements:

    • Tertiary qualifications in business analysis process improvement or related appropriate discipline
    • 10 years experience in a business analysis and/or process improvement related role
    • Experience working with internal operational processes and systems
    • Highly developed analytical and evaluation skills
    • Highly effective business partnering and customer servicing skills
    • Previous experience with Salesforce or other CRM system
    • Strong knowledge of process mapping techniques and procedure documentation
    • Experience analysing complex data and data sets
    • Highly effective interpersonal and communication skills both written and verbal.
THE CLASS STORY

At Class our vision is to reimagine a simpler more automated world for our customers through innovation and technology leadership. We reimagine solutions through the smart application of technology to make processing and data connection painless and by simplifying complex customer problems.

Benefits and Life at HUB24Learn more about our employee benefitsHERE.






Required Experience:

Manager

Employment Type

Full-Time

About Company

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