Triage & Patient Experience Manager
Triage & Patient Experience Manager
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Salary Not Disclosed
1 Vacancy
Job Description
An opportunity for growth and leadership at Des Moines Orthopaedic Surgeons P.C.! This is a full-time Monday - Friday position is on-site at our West Des Moines office. As the Triage & Experience Manager you will listen and respond to patient concerns assist with onboarding new providers explaining the role of the triage team and oversee the Triage team by planning and maintaining procedures for the team and providing back-up to the will work onsite in office at our West Des Moines office.
Heres What You Can Expect
- Listening and responding to patient concerns received from direct calls live transfers and patient surveys. You will act as a provider liaison to advocate for patients when needed.
- Plan and maintain policies and procedures of the Triage Team. Communicating and administrating scheduling processes coordinating department activities to develop and implement goals and objectives.
- An on-site point of contact for Physicians and team members. Assist with onboarding new providers and explaining the patient experience to create a smooth transition into DMOS.
- We are a fast-paced specialized environment of supporting patient care by communicating with the provider team of Physicians and Physician Assistants via electronic medical record system secure messenger systems and/or phone to ensure appropriate clinical advice is given based on current protocols.
What Were Looking For
- An individual with growth opportunities as person of influence in prior roles.
- Professional communication skills as you will be working with providers to plan and carry out procedures for handling patient concerns.
- You practice the art of listening asking clarifying questions and avoiding interrupting your patient.
- Ability to provide support to staff members to ensure patient concerns related to pre and post-procedure care are handled in a timely fashion.
- Active RN License in good standing with experience in supervision.
Why DMOS
- Supportive team to assist with patient care and provide back up for work life balance.
- Outstanding 401(k) with an annual company profit sharing contribution (even if you dont participate in the match program).
- Health dental and vision insurance including six paid holidays and a generous PTO accrual program for full time staff to earn up to 27 days a year.
- Well celebrate 70 years of orthopedic care in 2025!
Apply today by viewing our opportunities from the Qualified candidates will hear from our recruiting team within two business days of a completed application to start the selection process.
DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check federal background checks education verification reference checks and an initial TB test.
Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information such as social security number/date of birth until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email for more questions.
Required Experience:
Manager
Employment Type
Full-Time
