Digital Experience Officer

VISION: Transform the university through the power of generosity

MISSION: Unite donor passions with university priorities to elevate the impact of Oklahoma State University

DEPARTMENT PURPOSE: Pipeline Growth & Readiness exists to create a wide and deep pool of highly engaged donors to programs and units across OSU helping donors discover their philanthropic passions and implementing strategic tactics and partnerships to aid donors in realizing their full philanthropic potential

PRIMARY PURPOSE: The Digital Experience Officer (DXO) uses a combination of digital channels (including video texting phone social media and virtual visits) to build relationships and solicit funds for OSU. DXOs will focus exclusively on building relationships with donors and prospects closing and stewarding leadership-level annual to mid-sized gifts ($1000 to $49999) and identifying new major gift leads.

KEY AREAS OF FOCUS:

• Primary Responsibility #1 Fundraising & Engagement (60%)
  • In partnership with the Director of Pipeline Readiness and other development unit colleagues become an expert in university-wide engagement and giving opportunities.
  • Create messaging which allows for widescale outreach and engagement for both discovery and cultivation.
  • Establish regular cadences of communication touchpoints (stewardship cultivation engagement solicitation) using a variety of digital channels including social media platforms email texting and video to provide concierge engagement experiences to donors.
  • Upgrade donors regular giving to their OSU philanthropic passions and steward gifts appropriately in conjunction with standard OSUF donor relations activities.
  • Integrate DXO messaging and engagement to align with larger OSUF development initiatives.
    
    
• Primary Responsibility #2 List & Portfolio Management (20%)
  • In partnership with the Director of Pipeline Readiness and using available technology identify pools of potential prospects for outreach and discovery at scale
  • Identify a rolling portfolio of approximately 250 individuals for regular management.
  • Become adept at using Pipeline Readiness technology for both list management and outreach.
  • Use integrated outreach in partnership with the Pipeline Growth Team to perform prospect discovery at scale.
    
    
• Primary Responsibility #3 Pipeline Development (20%)
  • With guidance from the Director of Pipeline Readiness become adept in development and engagement best practices using tools and programming made available by OSUF and other professional groups such as CASE AFP and benchmarking cohorts
  • Strategically move DXO managed prospects through the donor pipeline with giving upgrades to increase dollars and donors at scale in the Leadership Annual Giving and Mid-Range Giving bands.
  • Identify DXO managed prospects who are ready to make a major or planned gift within the next six to 12 months for handoff to the appropriate OSUF Development teammate.
    
    

Other duties assigned.

JOB COMPETENCIES AND EXPERIENCE:

• Education & Certifications-
  • Bachelors degree from an accredited college or university required.
    
    
• Experience-
  • Creative approach to strategically engage members of an assigned portfolio at both a mass and one-to-one level.
  • Curiosity about the role and embracing innovative approaches to fundraising.
  • Ability to inspire and share stories of impact verbally and through visual mediums.
  • Demonstrated ability to build and maintain positive relationships and actively contribute as a member of working teams to achieve results.
  • Ability to work independently problem-solve take initiative set priorities and handle multiple projects efficiently and effectively.
  • Ability to take direction on and execute best practices of the profession.
  • Ability to work collaboratively in a cross-functional team environment.
  • Proven sense of humor and ability to have fun.
  • Preference will be given to candidates with strong OSU affiliation prior development experience or a combination of the two.

Organizational Competencies-

• Effective Communication: Proactively ensures effective communication throughout the organization; makes relevant contributions to discussions and meetings giving clear and concise explanations and sticking to the point; chooses language and communication method to suit the audience reframes and articulates to help others understand; asks questions to check understanding when disseminating information
• Execution & Initiative: Motivates self and others to achieve the best results displaying energy drive and a desire to succeed; enlists the support of others as necessary to overcome resistance; supervises cross-functional project team execution on tasks to meet stated objectives; helps other employees gain the skills and experience they need to contribute; pro-actively outlines milestones outcomes and deliverables and effectively communicates them to internal and external stakeholders
• Teamwork/Interpersonal Skills: Develops and nurtures formal & informal relationships with a wide circle of people beyond those involved in current activities including potential donors stakeholders and information links; encourages collaboration among colleagues departments and entire organization to achieve results; compromises handles conflicts seeks common ground articulates own and others goals; stays focused on positive win-win outcomes; seeks input on how to leverage existing processes to improve the donor experience; translates ideas into action
• Problem Solving/Judgment: Gains understanding of how to apply approved policies and procedures; when and why escalation of issues is needed and to whom and communicates decisions and desired outcomes to others; anticipates the outcome of a single decision; recognizes problems in advance systematically gathers information to define the root cause breaks down complex information into component parts develops alternatives seeks input from others selects and recommends the best solution
• Adaptability/Flexibility: Embraces complex or first time problems as opportunities to learn and incorporate new skills; flexes style based on immediate needs; accepts responsibility for implementing change; evaluates and manages resources needed to implement change; personally supports (in words and actions) organizational direction and change agenda

• Courage & Conviction: Takes responsibility for individual & project outcomes regardless of success and learns from all results; encourages candid responses feedback new ideas and conflicting opinions

• Donor Centered: Takes time to actively learn about the stated needs by asking questions exploring how to unite the donors and universitys passions and priorities; anticipates customer needs and proactively makes recommendations

Physical Requirements:Must use a computer terminal and view a computer screen for extended periods of time. Must talk in person or by phone (frequently and sometimes for extended periods) to people on campus and across the country. Must constantly use visual acuity to check printed and designed materials of various types. Must be able to navigate within the OSU Foundation. Typical office working conditions.

Required Experience:

Unclear Seniority