General Manager - Insurance WFM - REF54447H
General Manager - Insurance WFM - REF54447H
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a highly organized and detail-oriented individual to join our team as a Workforce Planner in our call Center.
- As a Workforce Planner you will play an important role in ensuring the efficient and effective allocation of resources to meet our call canters service level targets.
- Candidate will be responsible for forecasting call volumes creating staffing schedules monitoring real-time adherence and analyzing data to optimize workforce productivity.
- Candidate with the strong analytical mindset excellent communication skills and the ability to thrive in a fast-paced environment.
- Work Shifts: US
- Work Mode: WFO all 5 days
- Location: Pune
- Certification in Workforce Management or related field is a plus.
Qualifications :
Qualification: Bachelors degree in Business Administration Statistics or a related field is preferred-Proven experience as a Workforce Planner or in a similar role within a call center environment.
Certification: Workforce Management or related field is a plus
Proficient in using workforce management software and tools.-Strong knowledge of call center metrics and performance indicators.-Ability to work flexible hours including evenings and weekends as needed.-Excellent problem-solving and decision-making skills.-Strong analytical skills with the ability to interpret data and trends.-
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
