Global Advisory Council Engagement Manager â Operations Lead
Global Advisory Council Engagement Manager â Operations Lead
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Job Description
As an GAC Engagement Manager Operations Lead you will play a pivotal role in ensuring the smooth engagement operations and tracking of the Global Advisory Council (GAC). This includes coordinating customer interactions managing executive schedules and facilitating strategic customer engagements with our most important stakeholders.
You will manage a portfolio of engagements as well as being the resident expert in operational efficiency.
You will act as a key connector between the GAC sales and marketing teams as well as senior executives and the broader IGTM ensuring that engagements are seamlessly executed effectively tracked and impact is captured. Your knowledge of company operations policies and internal systems will be critical in driving efficiency and maximizing GAC impact.
Key Responsibilities
Customer Engagement & Stakeholder Management
- Collaborate with the sales team to ensure GAC Executives are fully briefed prepared and aligned with key customer engagement strategies.
- Capture and track all GAC customer interactions in Dynamics keeping stakeholders informed on action items and engagement outcomes.
- Project manage GAC engagements ensuring follow up feedback and closing out actions
- Maintain CxO introductions and relationship data within internal systems (Dynamics internal dashboards).
- Oversee and manage customer engagement collateral and enablement resources in SharePoint ensuring GAC members have easy access to critical materials.
- Operational & Administrative Support
- Leverage AI to drive efficiencies and program value.
Calendar & Diary Management:
- Coordinate schedules between GAC members and key customers optimizing availability.
- Partner with the Strategic Customer Advisory Operations Snr Manager to prioritize prepare and execute high-impact meetings.
- Meeting & Event Coordination:
- Plan schedule and facilitate GAC meetings events and strategic touchpoints.
- Prepare meeting materials manage logistics and provide real-time support including tracking next steps.
- Coordinate location arrangements and budgets ensuring all stakeholders have necessary details and documentation.
Travel & Logistics:
- Support business travel arrangements and communicate itineraries for GAC meetings.
- Ensure seamless coordination of advisor onsite activities tracking engagements and measuring impact.
Process & System Support:
- Assist with supplier onboarding purchase requisitions and GAC onboarding processes.
- Capture and maintain customer-related meeting records within internal systems.
Qualifications :
Why This Role is Ideal for You
- Influence Strategic Engagements Play a direct role in shaping high-level interactions with key customers and senior executives.
- Expand Your Career Growth Gain visibility with leadership teams develop cross-functional collaboration skills and work with former CEOs and board executives.
- Showcase your project and program management expertise - This provides a great opportunity to showcase and enhance project management stakeholder engagement and operational execution skills.
Skills and Experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Be an Expert Organizer & Multitasker Ability to manage multiple workstreams from calendar coordination to executive briefings.
- Be Data-Driven & Analytical Ability to track and measure engagement impact with familiarity using CRM tools (Dynamics Power BI preferred).
- Comfortable working with data possessing intermediate or advanced excel skills.
- Be an Effective Communicator & Trusted Partner Collaborate with senior leaders cross-functional teams and external stakeholders.
- Be Agile & Solution-Oriented Able to navigate a fast-paced environment prioritize competing demands and anticipate potential challenges.
- Possess Exceptional Attention to Detail Ensure accuracy in meeting coordination documentation and follow-ups.
- Embrace a Customer-Centric Mindset A background in customer engagement executive support or sales operations is highly advantageous.
- Tenacious and resilient - Be comfortable working in a fast paced and at times ambiguous environment.
- Possess tons of common sense and have a healthy sense of humour!
- (Bonus) Multilingual Skills Proficiency in French or German is a plus.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
