Financial Services Credit Trainee

Job Title

Position Overview

Manage credit extension order approval and collection activities for assigned accounts receivable portfolio with integrity and within established authority level. Apply the companys credit collection accounts receivable policies practices and procedures to support the mission of the Financial Services Department. In all actions and communications the Credit Manager Trainee must demonstrate impeccable ethical standards with focus on Customer Experience.

Essential Duties:

• Manages an accounts receivable portfolio and activities related to credit extension within assigned authority levels order review and approval and collection work.

• Reviews plans and implements action steps to carry out proactive collection activities account maintenance and resolves other issues related to customer accounts and completes appropriate written collection correspondence to customers as needed.

• Assist in monitoring and reporting the status and action plans of high risk and potential bad debt loss customers.

• Review customer files and reports evaluate financial statements and supplemental information conduct investigations as required assess the credit risk and make credit decisions within assigned authority level or make recommendations above assigned authority level.

• Review and follow-up on accounts assigned to third patty collections (attorneys or collection agencies) and make recommendations on appropriate actions.

• Report all unusual and/or significant contacts/conflicts with internal and external customers.

• Maintain good working relationships with other departments for the purpose of sharing information and working jointly on customers problems or opportunities.

• Responsible for ensuring the confidentiality of customer accounts policies and procedures within the department and all financial information about Shaw Industries.

• Gain knowledge and understanding of security and recourse documents and lien/bond claim guidelines.

• Review for refunds to customers as necessary.

• Has general understanding of security and recourse documents.

• Fully engaged in PX Process ( Performance Experience ) for performance/results of key metric/personal goals.

Knowledge Skills and Abilities:

• Bachelor Degree with emphasis in core business related areas such as Accounting Finance

• Economics or Business Administration and/or job related experience.

• Self motivated individual with excellent problem solving and computer skills with the ability to handle multiple responsibilities.

• Ability to successfully negotiate win win solutions.

• Communicate clearly accurately and effectively through both written and oral communication. Effectively handle contentious situations with tact and diplomacy. Balances listening and talking.

• Effectively analyze job-related information and make decisions based on previous experience. Good judgment and problem assessment is critical.

• Ability to persevere through completion especially in the face of resistance or setbacks.

• Ability to multi-task through use of proper planning and organizing of work flow.

Physical Requirements:

• Ability to sit for extended periods of time.

• Ability to enter information using a computer keyboard continuously throughout the work period.

• Ability to review computer monitor continuously throughout the work period.

Core Competencies:

• Initiate Action

• Manage work

• Communicate Effectively

• Learn and Apply

• Create Strategic Plan

Work Shift