Applications Support Engineer - IMS

Applications Support Engineer Income Management Systems Team

Permanent

Grade

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Join Birmingham City Councils dynamic Applications Support Team as an experienced Application Support Engineer. Youll provide expert support for various software applications including the new Income Management Application Civica Pay. Collaborate with functional development delivery and security teams to implement and support new and existing solutions.

The ideal candidate should be user-focused motivated and experienced in supporting internal teams. They must collaborate effectively with stakeholders to ensure successful implementation and performance of solutions in a dynamic environment.

What We Are About

As an Application Support Engineer you will support current applications and collaborate with teams to implement advanced solutions that meet business needs.

Birmingham City Council values teamwork creativity and continuous growth. We aim to foster an environment that encourages open dialogue and appreciates each team members unique qualities and perspectives.

Key Responsibilities

• Technical Expertise:Be part of the implementation and Support Team for the new Income Management application and provide seamless support once live to multiple business areas.
• Application Support: Contribute to seamless support and operation of applications across multiple business areas such as dealing with service tickets supporting testing and implementation of third party hosted solutions including updating of system parameters.
• Relationship Building:Develop and maintain excellent relationships with peers and stakeholders within the business

About You

• Experience:Comprehensive experience in Application Support ideally support within a Local Authority.
• Experience working in a multi-disciplined customer-facing application support team with varying levels of technical ability and responsibility
• Technical Skills:Strong IT skills with extensive hands-on experience in implementing trouble-shooting and managing software applications.
• Additional Skills: Ability to work on own initiative and to develop and deliver own work plan while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.
• Communication:Excellent interpersonal and communication skills with the ability to build and maintain relationships at all levels.

We Will Support You With

• An environment that values curiosity autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be.
• An inclusive workplace committed to reflecting the public we serve.
• A benefit package designed to promote a great work life balance.
• Exposure to all digital and technology teams and services areas across the council

For any informal enquires please contact:Sue Causer () or Parveen Ellahi ()

Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Job Description and PersonSpecification

We strive to advertise all roles for a minimum of two weeks. However due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.