Customer Advisor - First Notification of Loss

Customer Advisor - First Notification of Loss

Location: Leicester - Hybrid

Start Date: 4th of August

Salary: 25150

Working Hours/ Shift Patterns: You will work 37.5 hours a week Monday to Friday. You will work on a rotational shift pattern between 08:00 - 19:00.

Welcome to Hastings Direct!

Were a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for even if youre not 100% sure we would love to hear from you!

The Role:

• Be there for our customers when they need us the most- at the point of incident

• Make effective commercial decisions through all personal actions and treat every pound as your own

• Actively listen and be relentless in capturing detailed accounts relating to our customers

• Establish liability quickly ensuring our customers are safe and supported at all times

• Help our customers reach the right outcome first time and every time

• Demonstrate care and empathy at all times and ensuring customers feel fully informed about the next steps of their claimHave difficult conversations about liability with our customers and preventing complaints at all times

What are we looking for

• People who have the same passion we do for delivering outstanding customer service.

• Strong decision making skills

• Ability to accurately capture data

• Outstanding communication

• Experience of holding difficult conversations and managing complaints

What we offer

Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Not to mention plenty of recognition and rewards and the scope to voice your ideas and put them into practice.

Reward

Flexible Working We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail including days in the office and at home.

Competitive Bonus Scheme- All colleagues are eligible for our annual 4Cs performance bonus which is usually paid in March. The scheme is based on Hastings performance against our business goals and your own personal performance.

Physical Wellbeing We like to help our colleagues take a proactive approach in keeping themselves well thats why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost pension contribution match up to 10% we are proud to provide you with an AWARD WINNING package which includes discounts and cashback at everyday retailers and on our own products fee free independent mortgage advice and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled thats why we have a range of support to help you keep yourself well. We have the thrive mental health app our colleague assistance programme available 24/7 our own in-house mental health first aiders support groups and a dedicated team to make sure we are covering your needs

Theres more! 25 days annual leave bank holidays with the option to buy or sell one of your contracted weeks access to private healthcare dental plans discounted health assessments cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits which involve committing to a 12-month payment schedule are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. Wetreat customerslike we want to be treated - fairly respectfully and with their best interests at heart.

As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. For this position were regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments in the form of some online exercises which we can also provide adjustments for on a case by case basis. For more information on the DCS please visit our inclusive business page on our careers website: Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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