Assistant Support Analyst (Redeployment)
Assistant Support Analyst (Redeployment)
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Job Description
- Suffolk County Council Endeavour House Ipswich IP1 2BX - Hybrid
- 24404 per annum (pro rata for part time)
- 37 hours per week
- Permanent
This advert is open to current redeployment Suffolk County Council staff only
Your role and responsibilities
Join our dynamic and busy IT Operations team as a Service Desk Analyst supporting customers across Suffolk! Youll provide essential front-line support responding to varied IT-related queries through multiple engagement routes. Youll identify escalate and resolve issues impacting day-to-day operations ensuring cost-effective reliable and agile solutions that support the councils business transformation programmes. Collaborate with colleagues across IT Operations and the wider IT Service including directors and senior managers. We seek someone with an IT-related qualification at NVQ level 2 or equivalent experience a commitment to continuous improvement and a passion for customer service. If you have excellent communication skills and an aptitude for problem-solving we would love to hear from you.
You will need
- an interest in the IT industry and in providing technical IT support
- the ability to provide excellent customer service either on the telephone or face to face
- problem solving skills and an analytical approach to your work
- the ability to remain calm and effective under pressure which is essential
- to be able to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
You can view a full list of requirements in theJob and Person Profile (docx).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.
The team
The role sits within the IT Operations team providingessentialfront-lineservices to IT into a Support Supervisor the team will be responsible formanaging all first line contacts into the IT Service.
For more information
Please contact Alex Birney for a casual conversation. You can reach them by calling 0 or emailing .
How to apply
Step 1 - Read the Job and Person Profile (docx).
Step 2 - Click Apply Now to start your online application.
Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.
1. Describe a time when you went above and beyond to meet a customers IT requirements. What was the outcome and how did the customer respond
2. Can you provide an example of how you took the initiative to learn a new IT or Technical skill or improve an existing process What impact did this have on your work
3. Tell me about a time when you had to handle a high-pressure situation at work. How did you maintain your professionalism and ensure a positive outcome
Step 4 -Upload a CV (without name and personal details).
Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailingor calling0.If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.
Closing date:11.30pm XX XXXX 2025.
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
Required Experience:
IC
Employment Type
Full-Time
