Hotel Receptionist
Hotel Receptionist
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Job Description
When guests enter one of our hotels they walk into a genuinely memorable experience. As a Guest Services Assistant youll not only be the person they rely on to handle check-in and serve them food and drink but you will also offer local insights and anticipate every detail of a friction-free experience. Youll also create a warm atmosphere that makes our guests feel at home.
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in the Hilton Honors loyalty program
- Take and manage guest bookings and up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions by Heeton standard operating procedures.
- Start every stay right by swiftly checking guests by Hampton brand standards
- Serve food and drinks in the bar and restaurant
- Help with washing up and other kitchen duties when needed
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary
- Stay safe all the time. Following our safety procedures youll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Work as part of the time to assist with Reception Bar Restaurant and Kitchen
- Jump into other ad-hoc duties when your colleagues need your help
What we need from you
- Excellent customer service skills
- Hospitality experience advantageous
- Must speak fluent English
Why you should apply
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Voluntary Medi-cash Scheme
- Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
- Life Assurance Income Protection and Employee Assistance Schemes
- Referral scheme
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Numerous voluntary benefits including buy holiday scheme Cycle to Work and many more.
- On-site parking
Hiltons Vision: To fill the earth with the light and warmth of hospitality by delivering exceptional experiences every hotel every guest every time.
First Direct Arena Leeds Grand Theatre and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops The University of Leeds Leeds Beckett University and the railway station are all within a mile.
In line with the requirements of the Asylum & Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
Employment Type
Part-Time
