Utility Customer Success Manager - Grid Services

Are you passionate about strengthening grid reliability and driving energy conservation efforts that make a real impact Join the Resideo Grid Services team as a Customer Success Manager to help shape a more resilient sustainable energy Resideo Grid Services we empower utilities partners and customers to optimize energy efficiency and load management through smart software and connected devices. Our VPP and DR technologies are transforming how utilities manage energy resources. Joining our team will provide you the exciting opportunity to:

• Drive the adoption of innovative load management solutions and support utilities to achieve their demand response goals.
• Work with innovative load management technology & solutions such as: Demand Response Programs Peak Load Management Grid Optimization Virtual Power Plants Time-of-Use Programs Behavioral Energy Efficiency Connected Device Management and Emergency Load Reduction.
• Contribute to a more sustainable energy future and shape the future of grid optimization.

SUMMARY

Were looking for an enthusiastic and strategic Customer Success Manager to lead relationships with our utility partners and ensure the successful delivery of DR and DER programs. This role is ideal for someone who thrives at the intersection of customer engagement energy innovation and operational excellence.

JOB DUTIES:

• Function as the primary point of contact for utility customers ensuring a smooth onboarding process and long-term program success.
• Monitor program performance using analytics tools; proactively identify risks and implement solutions to ensure delivery within scope schedule and budget.
• Collaborate cross-functionally with sales engineering and product teams to relay customer feedback and drive continuous improvement.
• Deliver insightful performance reports and strategic recommendations to help customers optimize their portfolios and meet regulatory or operational goals.
• Develop and execute customized success plans aligned with each customers objectives and evolving needs.
• Track and report on key success metrics including customer satisfaction retention and program impact.
• Stay current on industry trends regulatory developments and emerging technologies in DR and DERs to provide thought leadership to customers.
• Support internal initiatives and contribute to a culture of collaboration innovation and customer excellence.

MUST HAVES:

• 4 years of experience in customer-facing roles within the energy industry ideally in DR utility programs or energy markets
• 2 years of experience supporting utility customers with a strong understanding of demand response programs and their role in grid reliability
• Proven ability to build trust-based relationships and serve as a strategic advisor to customers
• Professional experience leveraging CRM systems analytics platforms and reporting tools

WE VALUE:

• Strategic energy insight You understand the evolving utility landscape and how DR and DERs fit into the future of the grid
• Collaborative communication You build bridges across teams and with customers to drive shared success
• Proactive ownership You take initiative solve problems and deliver results without waiting to be asked
• Operational influence You align stakeholders and execute with precision
• Customer-first mindset You advocate for customers while guiding them toward impactful sustainable outcomes
• Demonstrated success in driving customer engagement and retention through proactive communication and value delivery
• Excellent presentation facilitation and communication skillsboth written and verbal
• Self-starter with the ability to thrive in a fast-paced dynamic environment

WHATS IN IT FOR YOU:

• Innovation: Bring your creative ideas to the table and be part of a company that values out-of-the-box thinking
• Growth: Join a dynamic team with ample opportunities for professional and personal development
• Resideo provides employees with a comprehensive benefits package including life and health insurance life assistance program accidental death and dismemberment insurance disability insurance retirement plans vacation & holidays

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