LiveLink/Contracts Administrator

We are looking for a LiveLink/Contracts Administratorto join our growing team at our Head office in Glasgow. As a LiveLink/Contracts Administrator you will play a crucial role in supporting our depots with contract creation invoicing and LiveLink management. This role would suit someone with strong attention to detail and experience in contract administration accounts or sales support.

Hours: 8.30am 5pm Monday Friday. Based at our Dennistoun office.

Who are we

The Scot JCB Group is made up of Scot JCB Scot Agri SPS and SIA Compressors & Generators.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 15 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

This role involves:

Administering Service Contracts

• Prepare and manage Service Contracts and Hire Agreements across all depots
• Establish and process Direct Debits for Service Contracts
• Handle invoicing for Service Contracts and Hire Agreements
• Assist sales teams with contract documentation and administrative support
• Provide support to the Accounts Department and customers regarding invoice queries
• Liaise with the Service Department to resolve contract-related inquiries
• Verify warranty and retail dates for contracts
• Procure Machine Care Packages and oversee contract creation and invoicing
• Generate purchase orders and ensure accurate processing
• Maintain and update Machine Care & Service Contract Sales Spreadsheets for Sales teams
• Record and track sales commissions
• Match invoices in posting proposals to ensure financial accuracy

Providing Livelink Support

JCB Livelink is an innovative telematic subscription service that allows customers to have complete control over their machinery in one place. As part of this role you would:

• Activate and manage Livelink contract renewals cancellations and purchases
• Generate and manage Livelink Contract Renewal Reports
• Contact customers regarding Livelink Contract Renewals
• Provide support to customers on Livelink guiding them on navigation and functionality

Coordinating Thorough Inspections and Machine Health Checks

Both Thorough Examinations (CTE) and Machine Health Checks (MHC) are carried out by our engineers. The purpose of these is to ensure our customers machinery is operating safely. You would:

• Conduct fact-checking and notify supervisors of defects identified during inspections
• Identify and report anomalies in data such as incomplete or missing engineer submissions
• Coordinate with service supervisors to arrange corrective repairs for identified defects and to track success rates of any work secured
• Issue finalised reports and certificates to customers
• Process invoicing for CTE inspections
• Track and analyse the frequency of defects discovered
• Compile monthly reports detailing the success rate of remedial work following CTE inspections and revenue generated from MHC activities

The ideal candidate will have:

• Experience in contract administration accounts or sales support preferably within the construction agriculture or motor vehicle industry
• Strong attention to detail and the ability to manage complex documentation
• Excellent organisational skills and the ability to multitask effectively
• Proficiency in Microsoft Office Suite particularly Excel for tracking and reporting
• Ability to collaborate with different departments and communicate professionally with customers
• Experience with Livelink systems would be beneficial but is not essential as training would be provided

In return you will receive:

• A competitive salary reviewed yearly
• Free on-site parking
• 30 days annual leave increasing with length of service up to a total of 35 days
• The option to buy/sell up to 5 days annual leave per year
• Health and wellbeing plan - cashback for dentist opticians physio and more
• Employee Assistance Programme - free counselling and legal advice
• Access to high street discounts and savings through Perks
• Salary Exchange pension scheme
• Life assurance of three times your annual salary
• Employee referral programme

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.