Dynamics 365 Administrator
Dynamics 365 Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Intercity Technologyis seeking a highly experienced and technically proficientDynamics 365 Administratorto be at the forefront of our digital transformation initiatives. This role requires a deep understanding of the Dynamics 365 CRM platform (Sales Customer ServiceProject Operations) to manage configure and maintain our system ensuring it meets business needs and supports organisational goals.
Key Responsibilities as a Dynamics 365 Administrator:
- Manage the day-to-day administration of the Dynamics 365 environment:Including user account management security roles and permissions.
- Configure and customise Dynamics 365:To meet business needs including creating and modifying entities forms workflows and reports.
- Monitor system performance and troubleshoot issues:Ensure optimal functionality and user experience.
- Oversee data integrity and quality within Dynamics 365:Including data imports exports and regular data audits.
- Provide support to end-users:Including troubleshooting issues answering questions and conducting training sessions to ensure effective use of the system.
- Manage and implement system updates and new releases:Ensuring minimal disruption to business operations.
- Work with IT and other departments:To integrate Dynamics 365 with other business systems and applications.
- Create and maintain comprehensive documentation:For system configurations processes and procedures.
- Ensure compliance:That the Dynamics 365 environment complies with organisational policies and industry standards including data privacy and security regulations.
- Stay updated with the latest features and best practices for Dynamics 365:Apply this knowledge to improve system functionality and user experience.
Key Skills and Experience for a Dynamics 365 Administrator:
Essential:
- 3 Years of experience in administration and development in Dynamics 365 CRM Modules Sales Customer Service Project Operations.
- Proficiency in Dynamics 365 administration including user management security roles and system configuration. Knowledge of Power Platform tools (Power Apps Power Automate Power BI).
- Significant prior experience in data management including imports exports and regular data audits.
- Knowledge and experience with data management practices.
- Database administration and Data Management Lifecycle.
Desired:
- Ideally a bachelors or masters degree in information systems Information Technology Computer Science Engineering or equivalent.
- Microsoft Certifications in the Dynamics area e.g.: MB230 MB280 MB910.
- Sales and Services Co-Pilot experience.
Competencies and Skills:
- Strong business acumen with a technical background.
- Excellent written and verbal communication skills with a strong customer focus.
- Highly motivated for learning development and self-improvement.
- Strong interpersonal skills with the ability to engage and build strong relationships with business and IT leaders project team members and users.
- Excellent multi-tasking skills with the capability to adapt to rapidly changing environments.
- Excellent analytical and problem-solving skills to identify issues and develop effective solutions.
- Experienced in Agile project management.
What We Offer:
- 33 days holiday (inclusive of bank holidays) plus your entitlement will increase by one day for each full calendar year you are employed up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About You
About Us
Intercity Technology provides reliable and secure technologies in communications cloud and managed services with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion expertise and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:
- Customer Net Promoter Score of 92
- Gold Award Investors in People Accreditation
- 3-star World Class Best Companies accreditation and forand 2024:- The no. 1 best telecoms company to work for- 9th best mid-sized company in the UK to work for!- 7th best company in the West-Midlands to work for!
- Platinum Eco Vadis rating
We select candidates with the right skills experience and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions all successful candidates will be subject to pre-employment checks so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner for more information please see our privacy policy on our website.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
