Manager, Order management
Manager, Order management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Nous sommes la recherche de notre nouveau/nouvelle Responsable Order management pour rejoindre lquipe Axway !
Le manager de lquipe Order Management a pour rle la gestion quotidienne de lquipe responsable du support oprationnel des clients : traitement des commandes de logiciel envoi des cls aux clients et toute autre tche administrative ncessaire. Il/elle veille la qualit des donnes et au respect des dlais. Le manager joue un rle majeur dans la coordination avec les autres dpartements pour garantir la meilleure exprience client.
Responsibilities
- Encadrer lquipe Order Management: rpartir les tches fixer les objectifs individuels assurer le dveloppement des comptences de lquipe et la bonne comprhension des procdures.
- Communiquer et former sur les changements de procdures
- Dfinir et suivre les indicateurs de performance (KPI) pour identifier les axes damlioration.
- Veiller la qualit la cohrence et la mise jour des donnes clients dans le CRM.
- Collaborer avec les autres quipes financires afin didentifier et de rsoudre des problmes de facturation et de recouvrement.
- Faire le lien avec les quipes Sales Operations Service Operations le Commerce et le Support pour garantir la fluidit des commandes et la satisfaction clients.
- Veiller au bon droulement des cltures mensuelles
Qualifications
Comptences:
- Rigoureux
- Trs bonnes capacits de collaboration et de communication
- Excellentes capacits dorganisation et capacit grer plusieurs priorits
- Excellentes capacits danalyse et de rsolutions de problmes
- Sens du service client
Qualification:
- Bac2 Bac5 en Finance administration des ventes
- Minimum 5 ans dexprience dans la gestion de commandes avec encadrement dquipe
- Exprience dans la gestion de base clients
- Anglais courant
- Maitrise de SalesForce est un plus
Company Overview
At Axway were more than a companywere a pioneer. For 25 years weve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries 11000 customers and a global team of over 1400 passionate professionals Axway is driving the future of enterprise integration.
Were on a mission to be the leaderin our space empowering our customers withsecure mission-critical softwareto manage and deliver impactful business outcomes from all theirdigital business interactions.
Why Axway
We believe in the power of togetherness. When youre part of Axway youre part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite youll find camaraderie collaboration and the support of leadership to inspire you daily.
Here youll grow innovate and succeed because were better together. Each step forward in your personal journey is one we take as a team. Join us and lets accomplish extraordinary things together.
Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: to shape the future Lets get startedbecause at Axway together we can. Together we will.
Axway is an AA and EEO employer
Required Experience:
Manager
Employment Type
Full-Time
