Pre-Service Representative
Pre-Service Representative
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Job Description
Welcome to Ovation Healthcare!
At Ovation Healthcare (formerly QHR Health) weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.
Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcares corporate headquarters is located in Brentwood TN. For more information visit.
Summary:
Pre-Service Representatives perform scheduling and/or pre-registration of patients for facility visits via telephone. This is an onsite position in Huntsville AL and may also involve verifying insurance collecting copays obtaining authorizations and logging data. This position is expected to provide a superior level of customer service with patient interactions.
Duties and Responsibilities:
Meet individual KPIs and goals.
Handle inbound dialer and outbound calls in a timely manner
Schedule patient appointments per client expectation
Pre-Registration of patient appointments into one or more software programs
Verify insurance eligibility and patient liability amounts and collect financial obligation from patients
File maintain logs and perform other general administrative and team support duties as required
Collect data for quality improvement
Answer and work client emails
Place follow-up calls if needed
Other duties as assigned
Work Experience Education and Certifications:
GED/High School Diploma
6 months previous registration experience
6 months customer service/outbound call center
Previous registration experience in a hospital setting preferred.
Knowledge Skills and Abilities:
Knowledge of registration or pre-registration processes and all components associated with those processes.
Knowledge of HIPAA compliance
Knowledge of collections tactics
Knowledge of customer service best practices
Talking and typing at the same time.
Active Listening Giving full attention to patients taking time to understand patient needs and requests asking questions as appropriate and not interrupting at inappropriate times.
Customer Service Providing excellent service to patients going above and beyond to ensure their questions are answered needs are met and concerns handled. Ensuring patients feel valued and respected.
Speaking Talking to others to convey information effectively.
Time Management Managing ones own time effectively to maximize production.
Monitoring Monitoring/Assessing performance of yourself to make improvements or take corrective action.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Typing speed ability to type at least 40wpm.
Desired Qualities:
Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
Dependability Job requires being reliable responsible and dependable and fulfilling obligations.
Cooperation Job requires being pleasant with others on the job and displaying a good-natured cooperative attitude.
Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Discretion Job requires the handling of sensitive information and keeping this information confidential.
Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Persistence Job requires persistence in the face of obstacles.
Achievement/Effort Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Working Conditions:
Performing work at a stationary work station for 8 hours
Interacting with a desktop computer or laptop
Ability to enter data into systems using a keyboard
Ability to communicate clearly with patients over a telephone system for 8 hours
Ability to listen to patients and accurately interpret their communication
Ability to work at a pace that allows the employee to meet the standard goals as set forth by management
Required Experience:
Unclear Seniority
Employment Type
Full-Time
