Spanish Bilingual CSR
Spanish Bilingual CSR
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Required Qualifications:
- 2 years of Customer Service Financial Services or Contact Center experience
- 2 years of Spanish Bilingual Customer Service Representative experience
- Must have completed 2nd year College level
Job Expectations:
- Flexible with work schedule and arrangement
- Willing to work in McKinley Hill Taguig
- Willing to work on a shifting schedule
Job Highlights:
- Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone text chat video chat and other lines of communication in a fast-paced high-volume environment
- Interact with customer service team and perform moderately complex customer support tasks
- Manage risk by following all policies and procedures and staying abreast of changes to them
- Advocate for digital services such as online delivery of statements and other documents eSign paperwork and any other digital opportunities as needed
- Receive direction from customer service supervisor and escalate non-routine questions
Employment Type
Full Time
