End User Support Specialist
End User Support Specialist
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Job Description
Company:
Boeing Canada Operations LtdBoeing Canada Operations Ltd. is looking for an End-User Support Specialist to join our team in Winnipeg MB reporting to the Information Technology Infrastructure Manager. This position is for a fixed term of 12 months in length.
The successful candidate will work within the team to provide support and technical expertise to a diverse group of users with a range of issues relating to hardware software peripherals and project support.
Position Responsibilities:
Experience evaluating and communicating (both written and oral) technical information and solutions with customers suppliers and teammates at all levels of the organization in a professional manner
Supports the installation configuration and maintenance of system hardware software peripheral products and audiovisual systems
Maintains an inventory of existing equipment and assists with the evaluation and purchasing of new equipment
Performs incident management and resolves hardware software and configuration problems with systems. Integrates security solutions into information systems.
Documents and adheres to procedures standards best practices configuration settings and installation sequences on software and hardware.
Works directly with other departments to ensure Information Technology hardware and software solutions meet business requirements and schedules
Works both independently and as part of a team to multitask in a fast-paced environment with tight deadlines
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the Winnipeg office.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
2 years of experience in an IT support role
2 years of experience working with and troubleshooting Windows (10 11) and Microsoft Office ()
2 years of experience with computer component installation and troubleshooting
CompTIA A Security certification or equivalent
Able and willing to support on-call 24/7 rotation
Must be legally able to work in Canada
Individual must not pose a risk for safeguarding of controlled goods
Must be eligible to handle US export-controlled data
Preferred Qualifications (Education/Experience):
PowerShell scripting experience in automating tasks
Familiarity with audiovisual hardware
Dell Tech Direct warranty and repair services
Experience with image capture and deployment tools (Norton Ghost Acronis or equivalent)
Experience working with Android mobile phone technology
Experience troubleshooting laser printers
Experience with Linux (Red Hat Oracle Ubuntu)
Experience troubleshooting using remote support tools (Remote Desktop Dameware)
Knowledge of desktop hardening practices
This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
