Customer Engagement Manager
Customer Engagement Manager
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$ 139500 - 170500
1 Vacancy
Job Description
Company:
The Boeing CompanyAt Boeing Defense Space & Security (BDS) our customers mission is our mission. As one of the three main business units of the worlds leading aerospace company BDS delivers several major categories of products including autonomous systems military aircraft space and missile systems and vertical lift platforms.
The BDS Business Development & Strategy (BD&S) Customer Engagement function is responsible for creating and executing world-class customer experiences and events that elevate Boeing as a global market leader.
BDS is seeking a Customer Engagement Manager to join the Business Development & Strategy Customer Engagement team located within BDS headquarters in Arlington VA.
As a leader within the Customer Engagement team you will provide management guidance and support in strategic event planning and marketing support to various BDS programs both domestic and international.
The position is based in Arlington VA reporting to the senior manager of Customer Engagement for Boeing Defense Space and Security.
As a Customer Engagement Manager you will supervise up to six direct reports located throughout the BDS Eastern region (Arlington VA Huntsville AL and Titusville FL).
Key attributes for this position include demonstrated leadership skills the ability to lead a geographically dispered team and the capability to confidently brief senior customers and executives. Proficiency in event project management marketing communications and team building skills are also essential to this role. Additionally other important skills and competencies include business aucumen adaptability attention to detail decisiveness forward thinking and a positive approach towards change and innovation. The role requires the ability to manage multiple projects simultaneously meet deadlines and budget targets for events and foster effective working relationships and customer partnerships.
Position Responsibilities:
- Leads a geographically dispersed team of strategic and engaged event planners responsible for managing and executing senior customer and executive events.
- Cultivates a positive and inclusive team culture encourages creative thinking and prioritizes the growth and development of each team member. Provides clear performance expectations and actionable feedback
- Oversees the management and assignment of events. Anticipates requirements and makes recommendations (e.g. date geographic location venue participants/products and budget). Manages the teams workload effectively.
- Coordinates and communicates effectively with C-suite executives and business partners to ensure strategic alignment between Customer Engagement and the goals and objectives of the business/program/site.
- Plans and coordinates multiple complex customer visits and events as well as product demonstrations and evaluations leveraging extensive knowledge of U.S. and foreign government regulations international cultures and customs and company policies and procedures based on strategic business objectives.
- Collaborates with a multi-disciplined team (e.g. facilities marketing/communications creative services security and transportation etc.) to implement strategic site inititaives and event plans.
- Demonstrates and promotes team understanding of company policies and procedures branding compliance business courtesies protocol and U.S. and foreign government guidelines. Ensures the team applies extensive knowledge of customers customs and cultures in all aspects of visits and events.
- Provides guidance and leadership to the work group on matters related to process improvement.
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.
This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.
Basic Qualifications (Required Skills/Experience):
- Bachelors degree
- 5 years of experience leading teams
- 10 years of experience in preparing and delivering key briefings to senior leadership and throughout the organization
- 10 years of experience planning organizing facilitating and/or executing large scale meetings and events
- 10 years of experience managing multiple projects concurrently
- 10 years of experience developing and maintaining relationships and partnerships with senior executives customers stakeholders peers and partners
- Ability to travel occasionally both domestically and internationally.
Preferred Qualifications (Desired Skills/Experience):
- Current and active U.S. Security Clearance.
Shift:
This position is for 1st shift.
Relocation:
This position offers relocation based on candidate eligibility
Travel:
Position may require travel up to 25% of the time.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary Pay Range:
$139500 - $170500
Language Requirements:
Not ApplicableEducation:
Bachelors Degree or EquivalentRelocation:
This position offers relocation based on candidate eligibility.Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Manager
Employment Type
Full-Time
