IT Services Senior Analyst
IT Services Senior Analyst
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Job Description
Job Description:
- Oversee the design transition operations and enhancement of IT Service Management processes and services.
- MARS home to loved brands such as M&Ms SNICKERS WHISKAS PEDIGREE & SKITTLES
- Permanent position based onsite Melbourne hybrid working.
As our IT Services Senior Analyst you will play a crucial part in supporting all Mars segments based from our Melbourne office.
You will take charge of managing the design transition operations and continuous improvement of our IT Service Management processes and services.
Your day-to-day responsibilities will include but not limited to providing highest level of customer service overseeing IT processes project delivery providing support to other central IT teams for their on-site activities focusing site performance metrics. You will be fully accountable for End User Support and will also be required to be hands-on when necessary.
Key Responsibilities:
IT Service Management:
- Ensure operational excellence in areas like End User Computing Networks Server Rooms and Security adhering to the ITIL framework and managing hardware and CAB budgets.
Vendor Management:
- Build and maintain strong relationships with managed service providers ensuring services meet SLAs and drive continuous improvement.
Stakeholder Management:
- Adopt a customer-centric approach anticipating needs and exceeding expectations. Foster relationships with key stakeholders to review service levels and IT roadmaps regularly.
Project Delivery & Digital Transformation:
- Collaborate with GDO teams for timely global and regional infrastructure initiatives. Manage complex technical projects and lead digital transformation efforts to support Mars growth.
Collaboration & Technical Leadership:
- Work independently making technical decisions to enhance site infrastructure. Provide end-user support and backup assistance to other Mars sites as needed.
What Were Looking For:
- A relevant university degree in Information Technology.
- IT experience preferably in large-scale FMCG or heavy industry.
- Proven project management skills in design transition and operations.
- Solid understanding of IT systems.
At Mars weve been driven by a belief that the world we want tomorrow starts with how we do business today. Be a part of our journey and help shape the future of IT at Mars!
Internal applicants: This role has been graded as a T2 opportunity please ensure that you discuss your application with your Line Manager prior to applying including obtaining their endorsement.
Applications close: Sunday 22 June 2025
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
Required Experience:
Senior IC
Employment Type
Full-Time
