CRM & Reporting Analyst
CRM & Reporting Analyst
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Job Description
The Office of the Registrar at SAIT is an essential part of the student journey the front line of student support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.
The Opportunity
SAITs Office of the Registrar is hiring a CRM & Reporting Analyst!
Reporting directly to the Manager Systems and Reporting in the Office of the Registrar (OTR) the CRM & Reporting Analyst will be instrumental in utilizing technology to enhance and support operations. This role entails supporting the Office of the Registrar through a dual focus on the sustainment of Slate CRM and Reporting analysis. The responsibilities are evenly divided between administering and improving the Slate CRM platform and providing data-driven insights to aid operational and strategic decision-making.
The Analyst will collaborate with other Business Analysts and stakeholders within OTR to identify potential opportunities for business performance enhancements. Primary duties include gathering requirements reviewing business processes investigating technological solutions designing and implementing optimal solutions and managing change processes. Proficiency in data literacy and analysis is essential as the incumbent will contribute to fostering a data-driven culture within and beyond the OTR through the analysis and reporting of data.
The Role
- Slate CRM:
- Lead OTR Slate technical and business process sustainment initiatives.
- Create Slate configuration training documentation including written documentation video training recordings etc.
- Design build and maintain Slate ticketing system (implementing a ticketing solution available directly in Slate as well as setting up a Jira board for larger initiatives).
- Design and maintain reporting for Slate sustainment measures to clarify ongoing task completion and maintenance resource requirements.
- Maintain Slate user permissions.
- Keep up to date on Slate webinars community forums etc. to identify newly released features and Slate community innovations.
- Act as the OTR SME in cross-divisional Slate technical meetings.
- Support external divisions with Slate configuration training (e.g. train staff to build forms queries reader views workflows portals etc.).
- Collaborate with ITS staff to support Slate integrations (Boomi Automic).
- Identify and support opportunities for improvement to integration configuration.
- Data & Reporting Analysis:
- Analyze institutional data to support operational decision-making within the Office of the Registrar.
- Develop and maintain reports and dashboards using institutional data sources.
- Collaborate with stakeholders to define data requirements and deliver actionable insights.
- Ensure data integrity and accuracy across reporting systems.
- Support data governance initiatives and compliance with institutional data policies.
- Assist in the development of predictive models and trend analyses.
- Provide training and support to staff on data tools and reporting best practices.
- Document data processes and maintain data dictionaries as needed.
- Work with ITS and other departments to improve data integration and accessibility.
- Contribute to departmental planning efforts through data analysis.
Qualifications & Experience
- Bachelors degree ina related field.
- 3-5 yearsas a Business Analyst preferably in a post-secondary environment.
- 2-3 years working with Slate (Preferred)/other CRM systems.
- CBAP/PMP is an asset.
- Strong relationship building and relationship management skills.
- Proficient with database applications and effective use of relevant business systems and tools for reporting purposes.
- Strong communication skills. Capable of explaining complex technical matters to non-technical users.
- Must be very detail-orientated organized be able to prioritize and multi-task a variety of tasks.
- Excellent problem solving and troubleshooting skills.
Job Classification: P5944 - Business Analyst
Salary Range: $80000 - $87000
Paid Leave: 4 Weeks Vacation / 14 Flex Days per year
Hours Per Week: 37.5
Position End Date: June 30 2027
Posting closing date: August 6 2025
About SAIT
SAIT is a global leader in applied education. Named one of Albertas Top Employers we offer the chance to work with a purpose preparing the next generation of industry leaders entrepreneurs advocates and explorers.
Building on our 100 year history were looking for innovative bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Equity diversity and inclusion (EDI) is essential to achieving SAITs vision to be a global leader in applied education. We encourage applications from women Indigenous people racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities. Learn more about EDI at SAIT.
At SAIT we understand that experience comes in many forms. Were dedicated to adding diverse perspectives to SAIT - so if your experience is close to what were looking for please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation if you did not receive one please check your junk mail or try applying through the SAIT career page again.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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