Receptionist
Receptionist
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Job Description
Hospitality Starts Here Build Your Future with Cairn Group
Are you ready to grow your career in hospitality At Cairn Group we believe work should be rewarding exciting and full of opportunities to learn and develop. Whether youre creating unforgettable guest experiences or supporting your team youll be part of a friendly supportive environment where your contributions are valued. With the opportunity to learn develop and be recognised Cairn a place where you can build a career youre proud of.
About the Role:
As a Receptionist at Cairn Group youll be the first smiling face our guests seeand the warm professional presence they remember long after they leave.
From taking reservations and answering phone calls to preparing invoices and completing end-of-day banking youll keep things running smoothly at the front desk.
Youll handle guest queries with care offer helpful local insights and anticipate needsensuring a friction-free experience from check-in to check-out.
Whether working solo or as part of a supportive front office team youll bring a welcoming energy that helps our guests feel truly at home.
About You:
- A Hospitality Hero With a bubbly personality youre the first impression and lasting memory of a guests stay.
- A Service Superstar You listen respond and go above and beyond to help guests feel comfortable and valued.
- A Team Player You work closely with colleagues to keep shifts smooth and communication clear.
- Cool Under Pressure You stay composed and capable when things get busy.
- A Polished Professional You take pride in your personal presentation and professional approach.
- Proactive & Organised You manage your time well and complete front desk tasks with focus and accuracy.
- Flexible & Reliable Youre able to work shifts across 5 days from 7 including weekends to meet business needs.
About You:
You will thrive at Cairn Group because you are:
- A Hospitality Hero With a warm and welcoming personality you create memorable experiences showing respect for every guest and team member
- A Service Superstar Your creativity and can-do attitude and anticipation of guests needs ensures every experience is best-in-class
- Cool Under Pressure Even during the busiest shifts you stay calm collected and in control delivering service with excellence
- Polished Professional You present yourself with confidence and professionalism
- Proactive & Organised You adapt to challenges with flexibility and efficiency always striving for continuous improvement
- A Team Player You display integrity with each decision and whether leading or supporting you inspire those around you and contribute to a positive sustainable team culture.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition ownership management investment and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties.
At Cairn Group our values - Respect Integrity Sustainability and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests act with integrity and invest in our people to build a sustainable future - for our business our communities and the planet. Every day we work to deliver excellence going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live access funds when needed and get expert financial tipsall in real-time
- Stay Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels bars and restaurants
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs
- Retail Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping cinemas trips and fun days out
- Rise with Us: From apprenticeships to leadership programs our development team is here to help you grow and reach your career goals
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life
- Long-Service Awards: Celebrate key milestones with us starting from just one year of serviceplus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime anywhere.
- Pension Scheme: Plan for your future with our pension plan designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives exciting challenges and surprise perks throughout the year!
- Bereavement Leave When life gets tough we ensure you have the time and support you need to be with your loved ones.
Employment Type
Full-Time
