Application Support Analyst
Application Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
x 2 12-month fixed term contracts
We have an exciting opportunity for two individuals to join our Business Systems team and provide expert support and maintenance for key business applications.
Ensuring systems are reliable secure and meet the needs of staff and customers you will provide 1st and 2nd line support for housing management systems CRM platforms and other business-critical applications.
You will monitor performance and resolve incidents and assist in data quality checks reporting resting and compliance requirements.
You will also get the chance to contribute to digital inclusion and self-service initiatives by supporting customer-facing platforms and portals.
This is a fantastic step in your Business Systems career.
About You:
With an existing knowledge of SQL and relationship databases you will also have experience of application support and ticket handling within a ticketing system.
A problem solver you will be able to provide excellent customer service support ideally in a Housing Association environment.
We review applications when received so we may close the vacancy early if we find that perfect candidate. If the role interests you then apply now.
If you are an internal candidate and interested in this as a secondment please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered.
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong feel safe and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring theirAGAMEto deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL- We are one team aiming high for our customers.
GENUINE We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE we are proactive and strive to make a positive impact.
EFFECTIVE We are professional and can be relied on to achieve consistently good results.
We want you to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. Were creating a values-led culture and want to build a truly inclusive workplace where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability a member of the LGBTQ community or those from an underrepresented Ethnic group will get an interview if they match the minimum essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
Here you can work where and how you choose*. Its about outputs rather than time spent in the office. You can work from one of our hubs your home or by connecting to a hotspot if youre out and about.
Weve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina with free parking and within easy walking distance to high street shops coffee bars restaurants and several supermarkets. The offices are newly refurbished offering a modern agile and collaborative working environment.
If you need any support with your application please call0or emailand we will be happy to help.
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme
Documents
Required Experience:
IC
Employment Type
Unclear
