Customer Support Specialist
Customer Support Specialist
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Job Description
Job Description
We are looking for a Customer Support Specialist to join our clients dynamic team in Sofia. This is an exciting opportunity to contribute to a fast-paced 24/7 operation where precision responsiveness and a proactive approach are key to success. The role involves supporting users resolving technical issues and collaborating with internal teams to ensure high-quality service delivery.
Location: On-site - Sofia Bulgaria
Responsibilities:
As a Customer Support Specialist your broad responsibilities will include but are not limited to:
- Serve as the primary contact for client-related inquiries and support requests.
- Monitor activity and ensure adherence to community standards and guidelines.
- Troubleshoot and escalate platform-related technical issues as needed.
- Accurately document interactions to assist in reporting and analysis.
- Identify and flag potential issues offering proactive resolutions.
- Provide feedback aimed at improving internal processes and client satisfaction.
- Achieve individual and team performance goals.
- Foster a professional and collaborative team environment.
- Work in rotating shifts including nights weekends and holidays.
- The role is based on-site in Sofia and follows a rotating shift schedule.
Requirements:
- High school diploma or higher education.
- Strong written English skills.
- Fast typing and effective multitasking ability.
- Excellent communication and interpersonal skills.
- Advanced computer proficiency (Word Excel Outlook).
- Experience with support tools such as Freshdesk Jira or Confluence is a plus.
- Customer-focused attitude and dedication to service excellence.
- Basic understanding of the online entertainment or gaming industry.
- Ability to thrive in a high-pressure fast-moving environment.
Whats in it for you
Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.
Benefits:
- Access to private health insurance and a Multisport card.
- Flexible shifts with advance notice to support work-life balance.
- On-site recreational areas with entertainment facilities.
- Inclusive and supportive work atmosphere.
- Free coffee tea fruit and access to fully equipped kitchens.
- Uniform provided at no cost.
- Employee referral program with attractive bonuses.
Employment Type
Full Time
