Service Coordinator
Service Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Schedule and coordinate service appointments for multi-trade technicians.
- Ensure timely dispatching of technicians to job sites.
- Manage and adjust schedules based on customer needs and technician availability.
- Serve as the primary point of contact for customers regarding service inquiries scheduling and follow-ups.
- Address and resolve customer complaints and concerns promptly and professionally.
- Provide updates to customers on the status of their service requests.
- Maintain accurate and up-to-date records of service appointments customer interactions and job statuses.
- Prepare and process service orders invoices and other relevant documentation.
- Assist in the preparation of reports and analysis of service department performance.
- Communicate effectively with technicians customers and other team members.
- Ensure that all parties are informed of any changes or updates to schedules and service appointments.
- Coordinate with other departments as needed to ensure seamless service delivery.
- Source quotes from supliers and technicians when required.
- Collate and prepare quotes for review by Team Leader with appropriate level of detail.
Requirements
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in using scheduling and dispatching software as well as Microsoft Office Suite (Word Excel Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving skills and a proactive approach to handling challenges.
- Knowledge of electrical industry terminology and processes is an advantage.
- Strong Writing Skills - conversational Australian English
- Proven experience in a service coordination dispatching or customer service role preferably within the electrical or related industry.
- Previous experience in a service administration role or similar position.
- Experience with job management software
Benefits
- Australian clients and Australian hours (giving you great experience and an early finish!)
- Work from Home Allowance
- HMO for you AND a dependent from Day 1
- 20 Days Annual Leave and 5 Days Sick Leave
- Government Statutory Benefits
- 13th Month Pay
- Computer Equipment
- Opportunities for growth
- And of course a competitive salary
Microsoft Excel
Employment Type
Full Time
