Electrical Call-by-Call Coach

We are looking for an Electrical Call-by-Call Coach to join our team!

At Paschal we believe that a career is about more than just clocking in and outits about being part of something greater. Our core values of respect integrity and service drive everything we do. When you join our team youre not just gaining employmentyoure gaining the tools and support to succeed in both your professional and personal life.

Were serious about maintaining a team-oriented culture that prioritizes our Customers our Employees and the Companyin that order! Plus we believe that work should be fun and we make sure to enjoy the journey together.

What youll love about working with us:
Competitive pay that recognizes your skills and contributions
Paid Time Off from your very first year
Paid Holidays to enjoy with family and friends
Comprehensive medical vision dental life accident and disability insurance
Retirement savings with a company match to plan for your future
Company-paid life insurance for added peace of mind
Tuition and training reimbursement to help you grow your career

Curious what its like to be part of the team Click here for a behind-the-scenes look at a day in the life of a Pascal Pro at our Northwest Arkansas location.

Join a company that values you invests in your success and creates an environment where you can thrive!

What youll be doing:
Provide real-time technical assistance to electricians over phone or other communication channels.
Assist in providing necessary
Regularly update the Electric Service Manager on coaching and training needs quality of customer service personnel matters and related issues.
Work to improve department and individual technician KPIs through coaching and training.
Lead and develop electricians by motivating the team to work at their maximum productivity.
Provide guidance to technicians on the processes and procedures to be followed on every service call to ensure the highest standards quality customer experience efficiency and performance.
Monitor procedures to ensure a high level of customer satisfaction through timely and effective communications with staff.
Ensure that invoices and forms are correctly filled out for accuracy during processing.
Ensure electricians understand and execute three-point customer contact for service/maintenance calls and how to perform data entry.
Stay updated on the latest industry trends technologies and best practices to offer relevant guidance.
Emphasize the importance of delivering exceptional customer service during every interaction.
Perform all other duties as assigned.

Successful Candidate Must Possess the Following Qualifications:
High school diploma or GED.
Minimum of 2 years electrical service work while maintaining a high customer satisfaction rating.
Strong customer service skills; be a leader and mentor to others.
Ability to grow and train a team.
Knowledge and understanding of field personnel processes and procedures.
Excellent ability to explain technical information to technicians.
Team player with the ability to collaborate effectively.
Strong organizational and time-management skills.

Paschal Home Services LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Home Services LLC. are based on business needs job requirements and individual qualifications without regard to race color religion age sex national origin disability or any other characteristic protected by federal state or local laws.