Front Desk Receptionist- Behavioral Health

JOIN THE CHC FAMILY!

We are a Non-Profit Federally Qualified Healthcare Center located in Central Massachusetts. Our company opened in February 2002 in response to a Community Needs Assessment that identified a need for medical service for the underserved members of our community. We strive to provide compassionate care regardless of income or insurance status to everyone who walks through our doors including low income underinsured uninsured publicly housed and homeless populations. CHC is committed to fostering cultivating and preserving a culture of diversity equity and inclusion. At CHC we strive for a workforce that reflects the community we serve. We are proud to be able to serve our community! If you are passionate about the work we do here we would love to hear from you!

Under the general supervision of the Director and Behavioral Health Coordinator the BH Department Reception/Front Desk manages the arrival and departure of patients seeking services at the CHC Family Health Center Behavioral Health Department. Key responsibilities include providing excellent Behavioral Health services receiving patients updating patient information booking appointments and assisting in managing the Behavioral Health Department waiting area.

Major responsibilities:

• Receives and directs incoming patients
• Provides excellent quality Behavioral Health Services
• Reviews and updates patient information related to demographics and insurance
• Follows established health center protocol for the check-in encounter form production and check-out
• Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable
• Places reminder calls to patients with upcoming appointments
• Follows established health center protocol for daily cash reconciliation
• Schedules walk-in appointments and assists in managing Open Clinics
• Schedules patient appointments according to established protocol
• Provides coverage to Mental Health Medical Records as needed
• May also assist with Interpreting for Mental Health patients
• Demonstrate understanding and commitment to the health centers mission.
• Demonstrate understanding and commitment to the established CHC Values and Standards
• Performs other job-related duties as required or assigned

Minimum Qualifications:

• High School Diploma or GED Associate Degree in secretarial science or equivalent preferred
• Spanish language fluency and ability to be trained in Mental Health interpreting a plus
• Work experience in a similar behavioral health office environment preferred
• Knowledge of insurance regulations for Mental Health Services is required.
• Knowledge of basic medical terminology and willingness to learn Mental Health Terminology
• Computer skills for accurate data entry
• Ability to work independently
• Demonstrated interpersonal and teamwork skills required
• Demonstrated written and verbal communication skills in English

Benefit:

• 401k
• Generous vacation and personal time for eligible employees
• Sick time
• Medical dental and vision insurance
• 100% paid Life insurance/AD&D
• 100% paid Long-Term Disability
• Employee Assistance Program (EAP)
• Discounts on travel and entertainment!
• Discounts on cell phone service computer purchases and more!
• College Tuition Rewards/CMEs
• Company Events & Activities (Annual cookout and holiday party health and wellness events Lunch & Learns team building and more!)
• EyeMed Vision Care Program
• Accident & Cancer Insurance
• Educational development reimbursement
• Discounts on - gym membership travel & entertainment tickets electronics and more!