Workplace Manager
Workplace Manager
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
About the Role
We are seeking an exceptionalWorkplace Experience Managerto join our team. This pivotal role will be responsible for delivering outstanding workplace experiences within our clients portfolio putting people at the heart of everything we do.
As the Workplace Experience Manager you will lead the transformation of workplace services creating environments where people thrive. Youll balance operational excellence with human-centered design principles managing teams contracts and financial decisions with a focus on exceptional service delivery.
Benefits:
18 weeks paid parental leave for Primary Carer after 6 months of service
Private Health Insurance Discounts
Gym & Wellbeing Discounts
Employee assistance program
Health & Beauty Discounts
Novated Lease for EV Cars
Flexible Work Arrangements may be available
Work with cutting-edge facility management technologies and processes
Key Responsibilities:
Team Transformation
Develop existing talent and bring in new capabilities
Implement technology enabling a mobile floor-present workplace team
Build a proactive responsive and agile team culture
Client & Stakeholder Management
Develop and maintain strong client relationships
Meet or exceed contract requirements and KPIs
Deliver exceptional service quality measured by client feedback
Leadership
Foster teamwork and performance excellence
Manage team performance and development
Create succession plans for key positions
Operations Management
Deliver all operational requirements per client scope
Implement effective procedures and performance measures
Drive technology initiatives and best practices
Ensure financial targets are met with proper controls
Maintain compliance with health safety and risk protocols
Manage data integrity and system performance
Resolve user complaints with effective solutions
Monitor vendor performance and contract management
Handle emergency situations and out-of-hours issues
Coordinate workplace changes and minor projects
What we are looking for:
- Proven experience in financial services luxury hospitality or corporate workplace coordination
- Outstanding verbal and written communication skills in English
- Exceptional customer service orientation with strong interpersonal skills
- Meticulous attention to detail with ability to multitask in fast-paced environments
- Experience with workplace management systems and booking platforms
- Background in event coordination and vendor management
- Facility support services experience is advantageous
- Financial management and budgeting capabilities
What to expect from us:
As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why for more than a decade we continue to rank among the Worlds Most Ethical Companies. We support applications from all underrepresented groups including Aboriginal and Torres Strait Islanders LGBT people with disability and people of all age religions and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.
JLL is a global leader in helping clients envision where people will live work play shop and eat.
Apply today LMREQ428004 and help us create shape and manage the places of the future.
Location:
On-site Sydney NSWIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Manager
Employment Type
Full-Time
