Grocery Technology Vendor Account Manager, Technology Field Services Support

The Worldwide Grocery division at Amazon is seeking an experienced Account Manager to join our Field Vendor Support Office. In this role you will be responsible for managing complex technology vendor relationships and strategic initiatives that are critical to Amazons grocery operations and customer experience. You will define account strategies and goals providing recommendations to improve the decision-maker and customer experiences. You will work closely with cross-functional teams to drive improvements in vendor service delivery cost optimization and operational efficiency.

Key job responsibilities
Manage ambiguous and difficult account relationships business problems and account strategies

Understand and help define vendor accounts decisions and priorities with Amazon/Whole Foods Market; use this knowledge to drive relevant activities (e.g. planning execution analysis) that support achieving shared goals

Provide tailored recommendations to improve customer experience and reduce costs

Define and scale new opportunities for assigned accounts

Present business reviews and strategic narratives to director-level leadership

Make strategic trade-offs balancing short-term and long-term account needs

Identify new opportunities for managed accounts and broader portfolio

Proactively identify and mitigate risks and costs

Assess and drive enhancements to Standard Operating Procedures (SOPs) and playbooks

Streamline processes and hold partner teams accountable for improvements

Create plans with clear measurable success criteria aligned with internal and external stakeholders goals metrics and initiatives

Audit monitor and review business performance of accounts updating project plans to ensure actions remain optimal for shared goals

Educate accounts effectively on tools processes and available resources

Accelerate progress by driving timely decisions clearing blockers and escalating appropriately

Apply process improvements that enhance team metrics and operational excellence

Influence multiple partner team goals and priorities

Mentor and develop other team members

A day in the life
We use regular meetings business reviews data analysis support request tickets and Amazon written docs to support our teams goals.

About the team
Our group is customer obsessed keeping our grocery shoppers and store employees top of mind in our decision-making. We work across our grocery organizations to get the right stakeholders connected to the right problems to propel our grocery experiences forward.

We cultivate relationships with our technology vendors to improve service delivery accountability and ultimately the experiences within our grocery stores across our brands.

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Masters degree in Business Administration Supply Chain Management or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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