New Business Coordinator
New Business Coordinator
Posted on :
06-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Key details
Location: Jamaica Street Edinburgh
Department: Lettings
Reports to: Lettings Director
Hours of work: 37.5 hours Monday to Friday 09:00 - 17:30
Department: Lettings
Reports to: Lettings Director
Hours of work: 37.5 hours Monday to Friday 09:00 - 17:30
About the role
Rettie have established a strong presence in the lettings sector in both Edinburgh and Glasgow dealing with the letting and management of homes for the private landlord. Due to the continued growth of this aspect of our business and our strategy to expand the services offered to continue to grow the lettings portfolio we are now seeking a New Business Coordinator.
The successful candidate will work closely with their colleagues in the new business team ensuring prospective client leads are proactively converted from new business opportunities to managed clients with active portfolios.
You will be responsible for preparing properties for management by onboarding landlords ensuring their properties have met all necessary safety requirements and the resulting certificates and associated paperwork are received and recorded on our Reapit database.
You will deliver administrative tasks by way of diary management dealing with telephone and email enquiries ensuring new business correspondence is actioned in a prompt and efficient manner meaning our clients are receiving an exceptional customer experience.
Upon completion of the onboarding journey you will work collaboratively with the Portfolio Managers to hand over the property providing a clear understanding of the client and property particulars.
The successful candidate will work closely with their colleagues in the new business team ensuring prospective client leads are proactively converted from new business opportunities to managed clients with active portfolios.
You will be responsible for preparing properties for management by onboarding landlords ensuring their properties have met all necessary safety requirements and the resulting certificates and associated paperwork are received and recorded on our Reapit database.
You will deliver administrative tasks by way of diary management dealing with telephone and email enquiries ensuring new business correspondence is actioned in a prompt and efficient manner meaning our clients are receiving an exceptional customer experience.
Upon completion of the onboarding journey you will work collaboratively with the Portfolio Managers to hand over the property providing a clear understanding of the client and property particulars.
Key responsibilities
Managing Administration Supporting the Lettings Valuers in the administration of all aspects of the onboarding of new Landlords
Maintaining Company and Operational Standards to ensure standards are met and a continuous learning approach is adopted.
- First point of contact for inbound calls and inbox enquiries.
- Liaise with new landlords throughout the onboarding process.
- Effective management of all valuation appointments.
- Diligent management of keys and the authorisation of access
- Ensure all safety and compliance certificates are instructed.
- Efficient and diligent processing of invoices for initial safety and compliance certification.
- Efficient administration of utility notifications and the accurate processing of void period costs collaborating with the accounts team to ensure prompt payment.
Maintaining Company and Operational Standards to ensure standards are met and a continuous learning approach is adopted.
- Follow and comply with all company policies and procedures.
- Take responsibility for and adopt a proactive approach to learning and personal development
- Ensure professional behaviour supports and reinforces the values of the Rettie brand.
- Attend all compliance and other company training as required.
Key requirements
Essential
- Full clean driving licence
- Proficient in the use of IT systems including MS Word ExcelOutlook
- Experience in a customer serviceor sales role
- Confident in administrative tasks
- ARLA or equivalent
- Familiar with the Edinburgh lettings market
- Experienced in the use of Reapit property software
Competencies
- Customer-focused
- Self motivated
- Multi-tasking
- Effective under pressure
- Team work
- Effective communicator
About us
When you join Rettie youll discover the difference you can make. Were a growing and ambitious company but at our foundations we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork Determination Dependability and Ambition guide our actions and behaviours towards our clients and each other daily. Based on these values we aspire to cultivate and grow diverse capable teams in an environment which will help you realise your career potential.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
