Clerical Assistant 3 (Wilkes-Barre)
Clerical Assistant 3 (Wilkes-Barre)
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$ 39785 - 59384
1 Vacancy
Job Description
THE POSITION
Do you have clerical experience excellent organizational skills and enjoy working with people If so the Pennsylvania State Employees Retirement System (SERS) wants to hear from you! SERS is seeking a detail-oriented and customer-focused individual to join the SERS Wilkes-Barre Regional Counseling Center as a Clerical Assistant 3 to support the efficient functioning of our office. This office serves employees who work and retirees who live in Carbon Lackawanna Lehigh Luzerne Monroe Northampton Pike Susquehanna Wayne and Wyoming counties. We invite you to apply today for this opportunity to maximize your skills and have a rewarding career assisting our members! DESCRIPTION OF WORK
As a Clerical Assistant 3 you will provide clerical and office support and will serve as the first point of contact between SERS members and the retirement counseling staff within the regional office. You will answer and route telephone calls; greet and assist customers; receive print and distribute incoming and outgoing correspondence; scan and index documents into the document imaging system; review and processes a wide variety of forms and documents; and respond to various requests for information all while applying professional discretion and maintaining the utmost confidentiality when handling member data.
Interested in learning more Additional details regarding this positioncan be found in the position description.
About SERS: Established in 1923 SERS is one of the nations oldest retirement plans for public employees and manages the pension benefits of more than 240000 employees and retirees for 99 public sector employers. In 2024 SERS paid about $4.0 billion in benefits and managed $38.7 billion in assets. Additional information is available at .
Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission acting ethically and with integrity empowering our members embracing innovation fostering life work balance modeling an inclusive and respectful workplace valuing and developing team members collaborating and finding joy in our work.
SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth embraces the contributions of all team members and leverages diversity in people ideas and experiences to achieve our highest potential.Work Schedule and Additional Information:
- Full-time employment 37.5 hour work week.
- Work hours are 8:00 AM to 4:30 PM Monday - Friday with a 60-minute lunch.
- Telework:You may have the opportunity to work from home part-time (hybrid telework schedule) up to 2 days per week depending on operational needs and progress in learning assigned tasks. In order to telework you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework you will have the option to report to work on-site at the work location specified in this job posting.
- Salary:In some cases the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email including spam/junk folders for these notices.
REQUIRED EXPERIENCE TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title as determined by the Office of Administration);or
- One year of moderately complex clerical experience;or
- An equivalent combination of experience and training.
Other Requirements:
- You must meet thePA residency requirement. For more information on ways to meet PA residency requirements follow the link and click on Residency.
- You must be able to perform essential job functions.
How to Apply:
- Resumes cover letters and similar documents will not be reviewed and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e. relevant detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans go to click the Veterans Preference tab or contact us at.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit develop and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race color religious creed ancestry union membership age gender sexual orientation gender identity or expression national origin AIDS or HIV status disability or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application including all supplemental questions serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Employment Type
Full-Time
