Vice President, GTM Operations
Vice President, GTM Operations
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$ 254400 - 363700
1 Vacancy
Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What youll do
As the Vice President of GTM Operations youll be the architect and optimize and implement a cohesive and scalable operations strategy powering our field teams across Sales Sales Development Customer Success Services and Partnerships. Your remit will span Territory Quota Capacity Data Operations Policy Governance and Partner Operations. Your role requires close collaboration with Enterprise Apps FPamp;A Compensation and GTM Business Partners. As a leader over these teams you will be responsible for driving the delivery of best in class territories through our models systems and day to day ;
This position is a people manager role reporting to the GVP GTM Strategy and Operations.
Responsibility
Conceive set and oversee the execution of new and novel strategies for the overall GTM Operations function consistently seeking innovative ways to optimize our GTM ecosystem
Own execution of end-to-end commercial planning processes including quota setting and drive the digital transformation reducing execution time and increasing field readiness
Establish and maintain robust GTM governance by effectively communicating coordinating and collaborating with field finance and executive stakeholders
Own and drive our global territory strategy leveraging your expertise to deliver best-in-class territories through advanced models systems and day-to-day operations with your Territory Operations and Territory Systems teams
Oversee direct engagement operations with our partners including partner deal operations and audits ensuring operational fluidity and compliance
Build mentor and develop high-performing teams providing guidance and content from your experience and internal resources to empower managers and foster growth
Champion a collaborative and inclusive relationship with Customer Success Marketing Sales Leadership and our Gamp;A partners fostering a unified approach to GTM success
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 15 years of progressive experience in Commercial Operations GTM strategy or Sales/Customer Success
- Strategy Planning within a global enterprise or technology company.
- 10 years in SaaS and/or Services experience
- 5 years of diversified leadership planning communication organization and people motivation skills
- 5 experience with CRM platforms territory and quota planning tools and sales performance management systems.
- Bachelors degree or equivalent
- Ability to think strategically and translate vision into actionable tactical execution
- Experience managing complex sales and GTM challenges within fast-growing dynamic environments
Preferred
- Strong business acumen and ability to influence executive stakeholders with data-driven recommendations
- Possess considerable breadth and depth of knowledge in Sales Partner and Customer Success Operations functions alongside a strong understanding of SaaS and subscription business models enterprise software finance and compensation
- Proven ability to work seamlessly across diverse teams including other strategy and operations teams data science product marketing regional marketing and enablement to drive unified outcomes
- Ability to communicate complex ideas in clear coherent terms to diverse audiences at all levels of the organization
- Track record of envisioning building and operating processes and policies that directly contribute to revenue goals
- Experience leading complex global teams; collaborative leadership style with a passion for mentoring and developing teams
- Exhibits excellent organization prioritization and project management skills to ensure timely and effective execution
- Possesses a strong bias for action and an intrinsic ability to thrive amidst ambiguity turning challenges into opportunities
- Strong knowledge of systems data management and architecture is strongly preferred and experience with automation and/or AI is a significant advantage
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.
Based on applicable legislation the below details pay ranges in the following locations:
California: $271900.00 - $404950.00 base salary
Washington New Jersey and New York (including NYC metro area): $254400.00 - $363700.00 base salary
This role is also eligible for the following:
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
- Paid Time Off: earned time off as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .
If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.
EEO Statement
Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.
Required Experience:
Chief
Employment Type
Full-Time
