Director, HR Services - North America
Director, HR Services - North America
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Job Description
Our Mission
NewRocket a global full-service Elite ServiceNow partner helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide creating extraordinary results with ServiceNow.
NewRocket has been awarded the 2024 BEST Award 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF) 2023 ServiceNow Worldwide Customer Workflow Partner of the Year and 2023 ServiceNow Creator Workflow Partner of the Year. We are #GoingBeyond
Come join our Crew!
Our Approach to Work
At NewRocket people are not just the backbone; theyre the heartbeat. We champion diversity celebrate creativity and embrace the uniqueness each person brings to the table. Here its not just about a job; its about fostering a healthy work-life balance creating a culture that thrives on collaboration and innovation and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences not just for our clients but for every member of our crew. Your voice matters your growth matters and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated and together lets create something extraordinary!
Your Career
The Director HR Services is tasked with guiding assisting and supervising internal processes across various domains serving as a dependable advisor to management. Their duties encompass managing all HR affairs within a specified region or geographical area spanning from onboarding to employee relations and the implementation of personnel policies and procedures. Additionally the Director will supervise HR Generalists and work in tandem with the team to ensure both the business and employee needs are effectively addressed.
Your Impact
As the HR Director you will take charge of implementing and driving HR Department initiatives aligned with business strategies covering vital areas such as employee relations performance concerns compensation practices people matter HR policies and the complete employee life cycle. Additionally you will:
- Partner closely with the Regional Head to cultivate a strategic partnership concerning all business-related HR affairs.
- Guide business leaders as the strategic HR advisor within designated departments on a global scale actively advancing and implementing NewRockets HR strategy within each department.
- Manage a team of HR Professionals/Generalist in the day-to-day execution of Human resources operations.
- Employment laws and regulations: Deep understanding of labor regulations employment laws and compliance requirements to ensure business practices are ethical and legal.
- Acts as a primary point of contact and provides counsel and consulting services to internal partnersacross the organization as well provides support to employees.
- Works with the rest of the HR extended leadership team to ensure we are creating a competitive andengaging employee experience.
- Plans implements and administers programs and activities to conduct HR goals and objectives.
- Collaborates within HR to support project activities around but not limited to policies and proceduresprofessional development compensation benefits employee onboarding recognition programs HRtechnology and updating corporate materials.
- Promote and foster the NewRocket culture through an empowering open minded and initiative-taking approach and by acting as a catalyst for change management.
- Responsible for Internal Regional communication with all levels in the organization
- Partners with Payroll HRIS and Compensation and Benefits functions as needed to provide solutions for business
- Lead or support employee investigations in an effective and confidential manner.
- Utilizing and administering the ADP (MY HR) tool ensuring adherence to company policies in maintaining employee records and managing the accurate recording of information.
- Provide day-to-day leadership and mentorship to HR team members fostering their growth and development within the organization.
Your Experience
- 12 years of human resources experience
- 4 years leadership experience
- Experience within a consultingenvironment or a matrixedorganization
- Demonstrated leadership capabilities including the ability to lead multiple teams with managers
- Expert-level knowledge of a wide-range of Human Resources services including (but not limited to)recruitment onboarding total rewards compliance performance management employee relations learning organizational development and offboarding
- Deep experience with HRIMS/HRIS systems (implementation & on-going support).
- Proficiency with Microsoft Office (Microsoft Excel Microsoft Outlook).
- Experience in maintaining confidentiality and practicing a high-level business ethics.
- Strong first-hand experience in Human Resource policy making and roll out practices.
- Experience in strategic planning and goal setting on a department-level scale.
- Strong written and verbal communication skills.
- Exceptional time management skills with the ability to prioritize tasks to meet deadlines.
- Experience in maintaining confidentiality and practicing high-level business ethics.
- Comfortable taking the initiative to work alongside and collaborate with outside departments.
Preferred Qualifications
Masters degree in Human Resources Business Administration or a related field
PHR/SPHR or equivalent certification
We Take Care of Our People
NewRocket is committed to a diverse and inclusive value and celebrate diversity believing that every employee matters and should be respected and are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran individuals with disabilities who would like to request an accommodation please contact . To learn more visit: Experience:
Director
Employment Type
Full Time
Key Skills
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