Application Support Analyst - South East
Application Support Analyst - South East
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GBP 30000 - 40000
1 Vacancy
Job Description
Application Support Analyst
- Application Support Analyst
- Gerrards Cross Buckinghamshire(Onsite)
- 35000 per annum (plus excellent company benefits)
The Opportunity:
Are you an experienced support engineer looking for an exciting opportunity in a fast-paced environment We are looking for candidates to join a reputable IT Solutions company who support the healthcare (clinical trials) sector based at the Gerrards Cross site in the heart of Buckinghamshire.
We are looking for a driven individual who thrives on problem-solving and takes ownership of situations to deliver technical solutions always prioritizing our clients needs. Your strong technical expertise and excellent communication skills will be essential in providing exceptional customer service.
Skills and Experience:
- Minimum 2 years of experience in a 1st/2nd Line Support/ Application Support or similar role.
- Strong experience in Application Support Windows Databases and Remote Access Tools.
- Proficiency with service desk ticketing tools (Jira).
- Ability to work autonomously and take initiative.
- Excellent communication and interpersonal skills.
- Microsoft qualifications or degree preferred.
Role and Responsibilities:
- Helpdesk support answering support calls from clients and processing tickets (Jira).
- Troubleshoot and resolve issues related to applications Windows databases and remote access tools.
- Escalate complex issues to the development team when required.
- Monitor and manage support tickets ensuring timely resolution within SLAs.
- Assist with the installation and customization of applications for new customers.
- Conduct training sessions for new users.
- Test bug fixes before delivery to customers.
Applications:
To learn more about our clients ongoing success story and how you can become a part of their IT Services team as an Application Support Analyst based in Gerrards Cross in Buckinghamshire; please call and speak with Edward Laing here at ISR Recruitment on0or share a copy of your very latest CV () and/or online business profile for a call back in the strictest of confidence.
Please call Edward Laing here at ISR Recruitment on 0to learn more about our client based in Buckinghamshire and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology
Required Experience:
IC
Employment Type
Full-Time
