ITOM ServiceNow Developer

Position Description:

CGI a global leader in IT and business consulting services supports its clients in their digital transformation through innovative solutions and cutting-edge expertise.

As part of our partnership with a major client in the manufacturing sector we are looking for an experienced ServiceNow Developer specializing in IT Operations Management (ITOM) to join our ITSM/ITOM transformation team.

The ideal candidate has solid hands-on experience in developing and configuring ServiceNow ITOM modules particularly CMDB Discovery Service Mapping and Cloud Management.

This role focuses on implementing robust ITOM solutions integrating with leading cloud platforms (AWS Azure GCP) automating workflows and improving operational visibility across infrastructure and services.

Your future duties and responsibilities:

- Design configure and implement ServiceNow ITOM modules:
* Discovery (horizontal/vertical using patterns and probes)
* Service Mapping
* Event Management
* Orchestration (Flow Designer and legacy Workflows)
* Cloud Management
- Develop and maintain the CMDB while supporting the configuration management process.
- Install configure scale and troubleshoot MID Servers.
- Automate tasks through scripting (PowerShell SSH SNMP WMI).
- Design integration solutions using REST and SOAP APIs for cloud platforms and monitoring tools.
- Integrate cloud resources (EC2 RDS S3 Azure App Services GCP Compute) into the CMDB.
- Collaborate with infrastructure and application teams to ensure accurate discovery and mapping.
- Participate in Agile ceremonies sprint planning and code reviews.
- Continuously optimize ITOM workflows and configurations.
- Maintain comprehensive documentation of configurations scripts and integration points.

Required qualifications to be successful in this role:

- Comfortable speaking either French or English.
- Open to candidates located in the provinces of Quebec and Ontario.
- Candidate must already hold a valid work permit in Canada.
- Hands-on experience with ITOM modules: Discovery Service Mapping Event Management Orchestration (Flow Designer & Workflow) Cloud Management integrations.
- Strong understanding of CMDB architecture data modeling normalization and health reporting.
- Proficient in JavaScript PowerShell REST/SOAP SNMP WMI and SSH.
- Experience integrating with AWS Azure and GCP.
- Knowledge of ServiceNow IntegrationHub and MID Server management.
- Good understanding of networking virtual machines storage load balancers and data centers.
- Practical experience with: AWS (EC2 S3 RDS) Azure (App Services VMs) GCP (Compute Storage).

Assets:
- Bilingualism (French and English) is an asset.
- ServiceNow Certified System Administrator.
- ServiceNow Certified Implementation Specialist ITOM.
- Experience working in Agile/Scrum environments.
- Familiarity with CI/CD tools and DevOps practices.



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Skills:

• French
• ServiceNow CMDB
• Configuration Management
• ServiceNow

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.

Come join our teamone of the largest IT and business consulting services firms in the world.