Warranty Guide
Warranty Guide
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Salary Not Disclosed
1 Vacancy
Job Description
A bit about us
Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound pretty sweet Then come join us!
Job Description
Job Description:
As a Trek Warranty Guide you will play a crucial role in building and maintaining relationships with Treks bicycle dealer customers. You will add value to our Customer Service department by demonstrating strong communication skills excellent follow-through and a focus on hospitality. You will partner with Inside Sales and Territory Managers to ensure top-level customer service to dealers. A successful Warranty Guide will manage warranty claims technical inquiries and customer service opportunities in a team environment.
Position Responsibilities:
- Process warranty claims from beginning to resolution seeking solutions that are mutually beneficial to Trek and the dealer.
- Seize opportunities to help stores provide top-level customer service to consumers.
- Receive phone and email contacts ensuring a welcoming and supportive interaction.
- Collaborate with Inside Sales Representatives and Territory Managers to ensure cohesive customer service.
- Engage in continuous improvement and seek to add value to Trek its dealer network and end users.
- Act as a resource for both end users and bicycle retailers regarding product and technical questions.
- Communicate with Product Managers to understand new and changing products.
- Utilize databases and online chat resources to research and resolve consumer inquiries.
Position Requirements:
- Fulltime position with Hourly pay
- 40-hour 5-day workweek that includes either a Saturday or Sunday
- Work onsite at Trek Bicycle Headquarters in Waterloo WI
- Strong desire to be a contributing member of the best customer care team in the bicycle industry.
- Bicycle retail shop experience.
- Sense of urgency.
- Good bicycle mechanic skills.
- Excellent verbal and written communication skills.
- Exceptional customer service skills with a focus on hospitality.
- Ability to build and maintain relationships in a relationship-based customer service environment.
Trek Benefits:
Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options Dental insurance Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance & optional term life insurance
Competitive vacation package
401(k) with match and Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100% pay
Flexible holiday schedule 10 company holidays
Tuition Reimbursement up to $15000! (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discounts
We are an Equal Employment Opportunity (EEO) Employer. Trek strictly prohibits discrimination on the basis of race color creed religion gender gender identity pregnancy marital status partnership status sexual orientation age national origin veteran or military status disability medical condition genetic information or any other characteristic prohibited by federal state and/or local laws. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination.
We are an E-Verify employer.
For more information please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English Spanish
Employment Type
Full-Time
