Youth Guide

yourtown is a trusted provider of services for young people with a focus on mental health and wellbeing long-term unemployment prevention of youth suicide child protection as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Realise your potential at yourtown

your opportunity

Join our team in Hervey Bay as a Youth Engagement Assistant and embark on a thrilling journey to create a warm and inviting atmosphere for all who step through our doors! As the initial point of contact your role will involve delivering exceptional customer service to welcome young people and their families skillfully guiding them to our team of experts for further assistance.

Your key day to day tasks will include;

Be the heart and face of yourtown and warmly greet all staff members and visitors to our site.
Craft plan and deliver fantastic weekly events bringing our young people & the community together with the perfect blend of hospitality and energy.
Provide relevant information and support regarding transport amenities and areas of interest around the site.
Proactively find opportunities to provide positive and friendly service to staff and clients.
Provide administration and office support to the wider team and organise office supplies and catering as required.

what we are looking for

You believe that optimism is infectious and that with energy & dedication anything is possible. You strive to do things well and take pride in your work. You embrace fresh ideas and ways of working and never rest in growing learning and leaning into the new.

Be a natural problem solver and have the ability to connect with young people!
Well-developed written and verbal communication skills including the ability to successfully engage and deliver information to clients and staff.
Friendly and self-aware team player with the ability to build strong relationships.
Demonstrated experience in a high volume fast paced environment.
You enjoy cooking and utilising your creative flair to cook meals for our young people.

If you are looking for an opportunity to kick start your career in community services then this is the role for you!

our program

Transition to Work (TtW) is the Australian Governments youth specialist employment service that supports young people to develop practical skills to gain employment or connect with education or training. At yourtown we understand everyone is unique and so is their journey to finding work. We dont just help with the job hunt. We provide tailored youth-focused support for young people to get work skills and practical help to transform their lives.

yourtown has been delivering youth specialist Employment Services for 18 years and is a well-respected long-term Transition to Work provider. Come join our Transition to Work program where you can make a positive impact on the lives of young people within the community.

your benefits

When you join yourtown you will be welcomed into a safe inclusive and diverse community and an established and reputable national organisation. We are a resilient resourceful and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

salary sacrifice options to increase your take home pay
monthly RDOs
access to Paylab to help you save on everyday items like groceries pharmaceutical automotive services as well as things like clothing books electricals furniture and even holidays!
opportunities for internal and external professional development
free access to LinkedIn Learning including over 16000 learning modules
a genuine focus on employee health and wellbeing
yourWellness program includes free access to Calm & Centr Apps
access to free and confidential counselling sessions for you and members of your immediate family
access to discounted private health insurance banking and finance insurance and superannuation through our partner organisations
an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself join team yourtown and have an amazing impact on the lives of young people their families neighbourhoods and the wider community in Australia.

To apply and for a full Position Description please visit: any questions about the role please contact: Kerry Smith Talent Acquisition Specialist

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all for all.

yourtown is committed to providing services that protect and keep children young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown everybody belongs. We welcome celebrate and support a diverse and inclusive workforce that represents the communities in which we work.