Warranty Adminstrator and Customer Service Representitive
Warranty Adminstrator and Customer Service Representitive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Teton Volkswagen we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence teamwork & creativity. Above all there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry apply today!
What We Offer
Medical Dental & Vision Insurance
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Long term job security
Health and wellness
- Discounts on products and services
Job Summary: Supports Teton Auto Group service and parts department in the handling of all warranty claims and processing customers in service department. Shuttle Driver when needed as well as other customer service-related functions. Claims processing is not limited to manufacture warranty also includes pre delivery inspection transportation claims and third-party warranty. Communicate early and often with technicians service advisors parts associates service manager and parts manager as needed for the timely processing and payment of all claim
Responsibilities
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Work with service advisors parts personnel technicians and service managers to ensure all claims are submitted in a timely fashion and claims are monitored closely until paid.
Keep and accurate record of claims and status as instructed by Manufacturers.
Review warranty claims to ensure all aspect of the claim meet the manufacturers requirements continually preparing for a warranty audit.
Recording concerns by technician and advisor to establish any consistent patterns if said patterns occur then ongoing training will be provided to ensure problem is corrected.
Work closely with Parts & Service Representatives of Manufacturers on any assistance or questions regarding warranty claims.
Ensure organizational skills written and verbal communication are exceptional to be more efficient in submitting processing and payment of claims. Post all paid warranty reports to accounting on a weekly basis.
Answer incoming calls and schedule appointments and/or address customer concerns as necessary.
Assist in cashiering as needed for coverage and training.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Must be willing to work some weekends and evenings
Team oriented and self-motivated
Able to work with little supervision
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Employment Type
Full-Time
