Security Service Technician II
Security Service Technician II
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Job Description
What you will do
Service Technicians diagnose problems and perform service and repairs on card access CCTV burglar alarm systemselectronic fire alarm systems and other related building system products at customer sites.
How you will do it
Follow prescribed troubleshooting procedures and refer to technical manuals part manuals change notices and bulletins modification notices etc. to repair equipment.
Service troubleshoot and installcard access CCTV and burglar alarm systems.
Read and interpret blueprints diagrams submittals specifications software/systems programs schematics and operational product manuals.
Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
Obtain customer signature upon completed service call assignment.
Available for on-call emergency service.
Perform other duties as assigned.
What we look for
Required
2-year degree or equivalent combination of education and experience.
4 years documented experience with card access and CCTV.
Knowledge of test equipment multi-meter digital analyzer and commissioning devices.
Experience installing inspecting repairing and programming card access and CCTV.
Fire alarm experience is a plus.
Experience in reading and interpreting blueprints submittals and operational/product manuals.
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders scaffolding and high lift equipment up to 40 feet working within ducts crawl spaces above ceilings etc.
Ability to work flexible hours including weekends to meet customer requirements.
Overnight travel may be required.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to implement and always follow safety guidelines and procedures.
Strong organizational skills positive attitude and an ability to learn quickly.
Possess a valid drivers license and driving record that meets company requirements.
Able to pass a pre-employment background and drug test.
Retain any licenses that are required by National State and Local codes.
Knowledge of applicable NFPA standards.
Preferred:
NICET III preferred in the subfield of Special Hazard Systems or Level III in subfield of Fire Alarm.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Employment Type
Full-Time
