Vehicle Tech Line Specialist
Vehicle Tech Line Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 70000 - 100000
1 Vacancy
Job Description
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbingers best-in-class team of EV battery and drivetrain experts have pooled their deep experience to support the growing demand for medium-duty EVs and Hybrids. Leveraging a foundation of proprietary in-house developed vehicle technologies designed specifically for commercial and specialty vehicles Harbinger is bringing a first-of-its-kind EV platform to market priced at acquisition parity to traditional diesel vehicles. Harbinger: Familiar Form Revolutionary Foundation.
Job Overview
As a Tech Line Specialist you will be an essential member of the Customer Deployments team. You will become the primary interface for Harbingers deployed fleet operators and dealer shops. You will field requests for support and be a power user and influencer of our customer facing issue ticketing system. Develop relationships with customers and see them through issues all the way to resolution.
What youll Do
- Customer fleet technical support
- Answer our Technical Support Line and see customers through to resolution with problems
- Manage tier 1 support on our web portal
- Help develop and refine our issue tracking systems and process
- Track and automate reports on metrics related to customer service success
- Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
- Help with service parts fulfillment process
- Training others on how to use the tools you are mastering
- Expect 10% travel
What Youll Need
- 3 years work experience in customer service
- Experience in automotive repair
- Graduation from high school or equivalent
- Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
- Ability to self-start manage and execute to completion given tasks with varying levels of advance information given in various written and verbal formats.
- Valid drivers license required.
- Factory training programs through OEMs are a plus.
- Ability to think outside the box and find creative solutions to complex problems
- Understanding of vehicle systems and their interactions is a plus
- Ability to travel as required
- A creative curiosity collaborative work ethic hardworking enthusiasm
- Excellent communication skills and team working tendencies
Rev up your career with our electrifying compensation and benefits package! At Harbinger Motors we understand that your skills experience and expertise are as unique as our cutting-edge electric vehicles. Thats why we tailor our offers to suit your individual profile considering your years of experience specialized knowledge and market demands.
In addition to a competitive base salary our perks charge ahead of the competition:
- 100% Comprehensive Health Coverage: You are covered with top-tier medical dental and vision insurance.
- Accelerate Your Wealth: As an early stage employee youll have the opportunity to rev up your financial future with early-stage stock options.
- Unleash Your Time: Take control of your work-life balance. Salaried teammates receive flexible PTO and the freedom to celebrate holidays and wellness days as you see fit.
- Cruise into Vacations: Enjoy an exciting annual vacation stipend to help you recharge your batteries.
- Fuel Your Day: Forget brown bag lunches; weve got you covered with paid lunches and dinners to keep you energized.
These are just a few of our benefits and perks as were constantly adjusting and adding more benefits to best serve our teammates. At Harbinger Motors we dont just offer jobs; we provide the fuel for your career journey. Join us in shaping the future of sustainable transportation where your hard work and dedication are always rewarded.
Get ready to drive your career forward with us!
California Pay Range
$70000 - $100000 USD
Required Experience:
Unclear Seniority
Employment Type
Full Time
