Customer Support Specialist
Customer Support Specialist
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$ 60000 - 70000
1 Vacancy
Job Description
We are looking for a Customer Support Specialist in Tukwila WA. The successful candidate will be responsible for providing customer service product/mechanicalsupport and support of our cross-funtional sales and engineering teams.
At BrandSafway we know our employees are our greatest asset which is why we give them the tools training and resources to be successful. Come join our growing team.
Key Responsibilities:
- Actively listen to and enable customers with solutions to common problems .
- Provides hands-on technical service to equipment and accessories designed and manufactured by SafeWorks.
- Performs demonstrations and instructs customers in the safe operation of the equipment.
- Ability to travel 10-20% of the time to various parts of the globe.
Qualifications:
- High school diploma or equivalent.
- Minimum 2 years of customer-facing technical support experience with electro-mechanical equipment.
- At least 2 years of technical writing experience including service bulletins or product manuals.
- Strong electrical troubleshooting skills and the ability to read schematics.
- Proven ability to guide customers through technical problem-solving.
- Experience conducting training sessions or delivering technical presentations.
- Fluent in English with strong verbal and written communication skills.
- Able to lift up to 100 lbs. and carry for short durations.
- Proficient with computers including Microsoft Office Suite.
- Comfortable in a fast-paced changing environment.
- Safety-focused self-motivated and maintains a positive attitude.
BrandSafway offers a competitive benefits package that includes medical dental vision life and disability insurance along with a generous 401k plan. The salary range for this position is $60000- $70000annually. This range represents the anticipated low and high end of the salary for this position.
About Us:
BrandSafway is a leading global provider of access specialized services and forming and shoring solutions to the industrial commercial and infrastructure markets. Through a network of 340 strategic locations across 26 countries and 40000 employees BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Todays BrandSafway is At Work For You leveraging innovation and economies of scale to increase safety and productivity while remaining nimble and responsive.
BrandSafway including its subsidiaries is an equal opportunity employer and does not discriminate on the basis of race creed color national origin religion gender marital status sexual orientation age disability special disabled or veteran status.
Notice to all potential job candidates:
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered hired promoted transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone regardless of whether an existing employee or anyone else requests payment of any fee in exchange for being hired into our company you may confidentially contact our HR Compliance department at and provide the name of the individual and any other documentation or proof of such an act.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
