Southeast Regional IT Coordinator
Southeast Regional IT Coordinator
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Job Description
The Team:
Acting as a trusted partner to all business areas of Herms Americas the Herms of Paris (HOP) IT Team leads comprehensive technology delivery innovation and support across the entire systems landscape in the region.
The Opportunity:
The Southeast Regional IT Coordinator will maintain and provide technical support to the retail stores remote stock rooms and other corporate locations in the region. This position must specialize in IT services related to hardware software infrastructure databases networks and servers to ensure the effective and efficient availability and deployment of IT assets. They will build and maintain close working relationships with regional business leaders including Store Directors and will represent and advocate for their technology needs as part of the overall HOP IT team and following corporate guidance and standards defined by HOP IT in NY and Global IT Team in Paris. The role would also be expected to support local events liaise with Level 1 helpdesk team and act as a regional escalation point for support on the ground. Moreover the this role would be responsible for delivery of wider IT programs to the regions (such as Cybersecurity awareness and outreach) as well as participate on technology projects when applicable to company locations in the US Southeast.
All other duties as assigned by the supervisor.
About the Role:
- Troubleshoot any systems and hardware-related problems and escalate urgent/complex cases to the Senior Director of IT Operations for resolution.
- Provide specialized advice and training to users on optimal computer equipment and software use to increase user productivity.
- Set up new PCs and iPhones for new stores and corporate employees.
- Install and update programs as necessary.
- Respond to user inquiries submitted via the Help Line including but not limited to CegidOffice365 Cisco Windows SentinelOne anti-virus etc.
- Work with management to identify analyze and resolve information system problems and trends.
- Assist management with the development and completion of special projects.
- Perform standard system reporting.
- Track and open all trouble issues in ServiceNow.
- Local stores visit to ensure all the IT equipment and software are up to date and replace them if necessary.
- Be the lead liaison for ourSoutheast stores stretching from Washington DC to Miami Florida for any technical issues that need to be resolvedon-site.
- Manage and coordinate local vendors
- Provide basic technology education to the user community in context of their operational needs
- Ensure adherence to Hermes IT Group standards in all local stores and corporate offices
Supervisory Responsibility:
- NO
Budget Responsibility:
- NO
Decision Making Responsibility:
- NO
About You:
- 2-3 years of experience in a retail environment.
- Associates Degree (Bachelors degree preferred).
- Dedication to an outstanding level of service.
- Understand Incident Problem and Change Management processes.
The range for this position is $28.65 $39.06per hour. Actual rates are determined on the job location and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview:
Since 1837 Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create the constant search for beautiful materials the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herms a house dedicated to making highly-crafted beautiful objects made to stand the test of time.
An independent family-owned company Herms is dedicated to keeping production in France through its 42 workshops The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15000 people worldwide with over 6000 of the workforce being Herms craftspeople engaged in making artisanal products nurturing a 180 year tradition of creativity and innovation.
At Herms our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of ourobjects. The roots of Herms success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world a mission thats at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films Footsteps Across the World available on our website. Linkhere.
Our Commitment:
Family is at the heart of Herms. At Herms of Paris we are committed to being a Maison for All a home where we make efforts to generate support and advance the values of diversity inclusion and family both within our own walls and in the wider world. At Herms of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members personal and professional success through a culture that values equality individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Herms of Paris we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris Inc. that applicants for employment are recruited selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited selected and hired without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. In addition personnel procedures and practices with regard to training promotion transfer compensation demotion lay off or termination are to be administered with due regard to job performance experience and qualifications but without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. Herms of Paris Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes including the following categories of PI: identifiers personal records commercial information professional or employment information non-public education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at Please do not submit resumes or applications to this email address.
Required Experience:
IC
Employment Type
Full-Time
