Legal Intake Supervisor
Legal Intake Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
No phone calls or recruiter emails please.
Responsibilities include but not limited to:
- Client Intake: Respond to all inquiries by phone email etc. in a timely manner and conduct warm professional conversations with potential clients
- Conduct in-depth consultations and assess if lead should be converted to client status
- Evaluate potential client cases based on eligibility criteria complexity and alignment with the firms expertise
- Documentation: Responsible for initial data entry into case management system
- Cover on-call and after hours shifts as needed
- Perform quality check and audits on intake phone conversations
- Responsible for documentation data analysis conversion rates and client referrals
- Primary contact in department for client complaint resolution
- Responsible for the departments Key Performance Indicators (KPIs) and status reports
- Supervise and direct Intake Coordinators Investigators and Field Investigators
- Conduct new hire orientation continuous training/development biweekly 1:1 and annual reviews
- Collaborate closely with Senior Leadership Attorneys Case Managers and other legal professionals to ensure a smooth transition of cases from the intake process to the legal team
- Provide accurate and comprehensive information about the client and their case to facilitate efficient case management
- All other duties as assigned by the Senior Leadership Team
Qualifications:
- Associates degree or higher required
- Bachelors degree in related field preferred
- A minimum of two (2) years of experience in a law firm intake capacity is required
- A minimum of three (3) years of supervisory experience in a law firm is required
- Experience with Needles Neos RingCentral and Team preferred
- Intermediate to advanced knowledge of MS Word Excel and Outlook
- Strong problem-solving and time management skills
- Excellent interpersonal and written and oral communication skills
- Willingness to travel as needed up to 25% of time primarily within the state
- Passion for advocating for our clients and maintaining a positive attitude required
Compensation:
The is a full-time salary exempt position with competitive rates depending on experience.
Why work at Speaks Law Firm
- Ability to be an individual contributor to meaningful work.
- Professional growth opportunities.
- A creative and supportive work environment.
- Excellent benefit package includingmedical dentalvision 401k PTO & parental leave.
Required Experience:
Manager
Employment Type
Full-Time
