Senior Specialist, Customer Experience
Senior Specialist, Customer Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About us:
The global hiring revolution is shaping a future where talent can thrive everywhere driving innovation and progress on a global scale.
Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring were creating a level playing field where businesses and individuals (like you) can compete grow and succeed regardless of geography.
Multiplier empowers companies to hire onboard manage and pay talent in 150 countries quickly and compliantly. Our mission is to build a world without limits where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform complete with world-class EOR AOR and Global Payroll products means it has never been easier to seize the global hiring opportunity.
Were backed by some of the best in the business (Sequoia DST and Tiger Global) are led by industry-leading experts scaling fast and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Lets build it together.
Job Overview
We are building a high performing Support team - committed to helping customers realize the full potential of Multiplier. Were looking for a customer-focused Senior Specialist to enhance customer satisfaction and success across the globe with 2 years of experience in SaaS/payroll/HRIS youll manage relationships drive product adoption and resolve complex customer issues while working cross-functionally to continuously improve the customer experience.
What Youll Do
- Customer Support: Own the end-to-end resolution of customer issues while ensuring an outstanding support experience.
Engage with customers via email chat and video conferencing to troubleshoot and resolve problems efficiently.
Be the product expert and provide deep knowledge and guidance to help customers succeed. - Customer Success: Monitor satisfaction drive retention and identify upsell opportunities.
- Collaboration: Partner closely with Product and Engineering teams to enhance the customer experience through feedback and continuous improvement initiatives.
What Youll Bring
- 2 years in customer experience or support ideally in SaaS payroll or HRIS.
- Strong communication and problem-solving skills.
- Familiarity with SaaS/HRIS platforms and customer support tools (Zendesk Salesforce etc.).
- A customer-focused self-driven and results-oriented mindset.
- Ability to work PST shift between the hours of 9 PM - 6 AM IST
- Strong written and verbal communication skills in english
- Flexibility of changing duties and responsibilities
- Time management skills and ability to prioritize
- Ability to work any shift between the hours of 7:00 AM IST - 4:00 AM IST (APAC EMEA or AMER shifts)
Perks
- Flexible vacation.
- Equipment to support you in your role.
- Health Insurance.
What We Offer:
- High-impact role with the chance to play a key role in a rapidly growing company.
- Full autonomy in your role along with the freedom to work in a hybrid model.
- Work with a passionate energetic and diverse team.
- Competitive benefits recognition programs and career development opportunities.
- Attractive ESOPs giving you a stake in the companys success.
- Comprehensive health insurance coverage for you and your familys well-being.
- Generous holiday policy.
- A company that genuinely invests in your professional success.
Equal Employment Opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Senior IC
Employment Type
Full-Time
