Primary Details

On-Site IT Support Engineer

• Location: Brisbane
• Type: Permanent full time

The opportunity

Join QBE as a customer-focused Onsite IT Support Engineer and be part of a highly visible IT support team providing face-to-face assistance and hands-on technical support across the business.

This is a fantastic opportunity for someone with strong IT support experience whos ready to step up into a more autonomous and varied role in a corporate environment. This role requires full-time onsite attendance.

Your new role

In this role you will

• Deliver onsite IT support to end users primarily across multiple offices
• Set up laptops monitors and other hardware for new starters and large deployments
• Build laptops with the necessary applications (e.g. claims systems)
• Triage and resolve incidents and service requests using ServiceNow
• Work closely with the QBE Network Team on firmware and switch upgrades
• Partner with Facilities on quarterly hardware and electronics checks
• Troubleshoot technical issues both remotely and in-person
• Join regular IT team meetings and contribute to service improvement
• Communicate clearly and proactively during major incidents
• Ensure all work aligns with QBEs zero-tolerance approach to risk and privacy

About you

Were looking for a reliable experienced support engineer with a solid background in IT service environments. Youre a strong communicator highly organised and genuinely enjoy helping people solve problems.

Youll also bring:

• Strong experience in IT support or service desk role preferably in a corporate setting
• Strong troubleshooting skills and the ability to manage tickets efficiently
• A team-oriented attitude with excellent customer service and interpersonal skills
• Experience with laptop builds application installs and large equipment setups
• Knowledge of ITIL practices and familiarity with ServiceNow (or similar systems)
• Willingness to travel to regional offices quarterly

About QBE

We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.

We believe this is our moment what if it was yours too Your career at QBE lets make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance
• Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
• 18 weeks gender-equal flexible leave for all new parents including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBEs Family Domestic Violence First Responder Network
• Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
  

Rewards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
• Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now

APPLY NOW and lets make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at .

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