Customer Support Respresentative (US)
Customer Support Respresentative (US)
Posted on :
05-06-2025
Employer Active
1 Vacancy
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Job Description
Position Title: Customer Support Representative
Timings: 5:00pm - 2:00am
Department: Sales
Location: Ikonic Plot # 176 Korang Road near Rahat Bakers I-10/3 Islamabad Capital Territory 44000
About Us:
IKONIC is a US-based IT company headquartered in Miami Florida serving clients globally for over 9 years. We re known for building scalable digital solutions and high-performing product teams. Innovation ownership and outcomes are core to how we work.
Position Purpose:
We are currently seeking a Customer Support Executive with strong communication & experience with the US region to join our team. The candidates should possess a minimum of 6 months of mid-level experience in the service industry freelance platforms experience such as Upwork would be a plus. Exceptional writing skills are paramount for this role.
Education & Professional Qualification:
- Degree(s)/Major(s): Bachelor or Masters in a relevant field from a reputed local/foreign University.
- Certification(s): Not mandatory but certification in a relevant field is a plus.
Experience:
- 6 months of relevant experience with US Client communication and generating business through platforms.
- Experience with Freelancing platforms would be a plus.
Responsibilities:
- Leverage expertise in freelancing platforms (Upwork Fiverr etc.) to generate leads and secure new business opportunities.
- Craft personalized and persuasive proposals tailored to client needs and project scopes.
- Analyze client requirements and suggest effective customized bidding strategies to improve win rates.
- Conduct proactive outreach to identify and engage potential clients across multiple platforms.
- Consistently meet or exceed monthly/quarterly sales targets through strong pitching negotiation and follow-ups.
- Serve as the primary point of contact for clients managing all communication with professionalism and clarity.
- Ensure smooth and timely interactions with clients throughout the sales lifecycle.
- Collaborate with internal teams to design and execute B2B sales strategies and email marketing campaigns.
- Utilize LinkedIn Sales Navigator to identify connect and build relationships with high-value prospects.
- Maintain accurate records of client interactions proposals and updates using CRM tools.
- Provide regular reporting on sales performance pipeline status and client engagement metrics.
- Handle post-sale communication and assist with project handover to relevant teams for execution.
Requirements
- Proven experience in sales client communication or business development preferably within a software or digital services company.
- Hands-on experience with freelancing platforms (e.g. Upwork Fiverr Freelancer) and a strong understanding of proposal crafting and bidding techniques.
- Excellent written and verbal communication skills with the ability to tailor messages for different audiences and platforms.
- Strong negotiation and persuasion skills with a track record of closing deals and exceeding sales targets.
- Proficiency with LinkedIn Sales Navigator and other lead generation tools for B2B outreach.
- Experience in email marketing campaigns and CRM tools.
- Ability to understand technical services/solutions and explain them clearly to potential clients.
- Highly organized with excellent time management and follow-up skills.
- Goal-oriented mindset with the ability to work independently and in a team to meet KPIs.
- Strong research skills to identify and qualify new leads across various industries.
- Bachelor s degree in Business Marketing Communications or a related field (or equivalent work experience).
Benefits
- EOBI
- Provident Fund
- Medical Health Insurance
- Accommodation
- Annual Leaves
- Casual leaves
- Sick Leaves
- Bereavement Leaves
- Marriage Leaves
- Paternity Leaves
- Maternity Leaves
- Recreational area for in-house games
Why Should You Join IKONIC
At IKONIC we believe in providing opportunities to all its employees which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:
- A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
- A Dynamic Environment where we focus on encouraging initiatives promoting agility and creating a work/life balance. We know the value you bring in and we aim to nurture it.
- Market Competitive Compensation based upon your professional qualifications and skill set.
- As an Equal employment opportunity provider. All employment-associated decisions are based on an individuals merit.
Note: Above goals and job descriptions are indicative and subject to change.
Employment Type
Full Time
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