Operations Support Specialist (MSR) | ZR_23740_JOB
Operations Support Specialist (MSR) | ZR_23740_JOB
Posted on :
05-06-2025
Employer Active
1 Vacancy
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Monthly Salary
54000 - 54000
Vacancy
1 Vacancy
Posted on :
05-06-2025
Job Description
This is a remote position.
Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
Responsibilities:
- Manage client communications ensuring 24-hour response times for general inquiries and real-time responses for operational emergencies
- Conduct daily job auditing and quality control processes verifying completion of timesheets photos checklists and documentation
- Chase contractors and staff for missing job documentation and ensure all data is properly entered into SimplePro system
- Generate and send client reports regarding scope of works completion and quality control measures
- Support invoicing processes by ensuring all job data is complete and accurate before billing
- Assist with marketing and lead generation activities including content creation and online presence management
- Coordinate scheduling and communication support for 60 cleaning staff and contractors
- Maintain and update job documentation systems and processes
- Support operations manager (when hired) with data collection and administrative tasks
- Handle important but non-urgent administrative tasks that support business growth
Scopes:
- Primary focus on client communication and response management (highest priority)
- Operations quality control and job auditing (core responsibility)
- Administrative support for 60 workforce coordination
- SimplePro system data entry and maintenance
- Client reporting and documentation processes
- Marketing and lead generation support (secondary priority more task-based)
- Support role for future operations manager integration
- 4-7 hours per week of quoting process support (potential future delegation)
- Emergency response coordination for operational issues
- Process documentation and system improvement initiatives
Requirements
- Strong written and verbal communication skills with ability to maintain professional client relationships
- Experience with project management or operations support in service-based industries
- Proficiency with business software systems (SimplePro experience preferred but not required)
- Detail-oriented approach to documentation and quality control processes
- Ability to work independently and manage multiple priorities effectively
- Understanding of commercial cleaning or trades industry operations (preferred)
- Experience with basic marketing activities and content creation
- Strong organizational skills and ability to chase up on incomplete tasks
- Comfortable with technology and learning new software systems
- Availability during Australian business hours for real-time emergency responses
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR23740JOB
Strong written and verbal communication skills with ability to maintain professional client relationships Experience with project management or operations support in service-based industries Proficiency with business software systems (SimplePro experience preferred but not required) Detail-oriented approach to documentation and quality control processes Ability to work independently and manage multiple priorities effectively Understanding of commercial cleaning or trades industry operations (preferred) Experience with basic marketing activities and content creation Strong organizational skills and ability to chase up on incomplete tasks Comfortable with technology and learning new software systems Availability during Australian business hours for real-time emergency responses Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_23740_JOB
Employment Type
Full Time
Company Industry
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