Soft Services Supervisor

Job Role: Soft Services Supervisor

Working Hours: Wednesday to Saturday 9am 6pm - 36 hours per week (9-hour shifts) - OVERTIME AVAILABLE

Pay: 14.90 per hour

Location: Milton Keynes MK9 3ES

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for a Soft Services Supervisor to join our established team based at one of the UK s leading shopping centres.

Based in the multi-story car park the supervisor will lead a team of multi-skilled operatives to ensure that the car park operates smoothly and cleaning maintenance and parking service standards are maintained to a high standard.

Duties include:

• Supervision of car park operatives to ensure daily cleaning tasks are completed to the required standard
  
• Reporting of faults and maintenance issues via the Anchor Helpdesk
  
• Supporting the HQ management team in planning the shift rota
  
• Conducting periodic inspections and car park audits
  
• Communicating effectively with the Regional Manager ensuring information is accurately shared with regards to the employees and specific customer requests
  
• Utilise the Timegate system to record shift attendance accurately manage schedules and ensure up-to date reporting full training will be provided.
  
• Ensuring the company and brand image is maintained to a high standard
  
• Ensure customer complaints and/or incidents are documented reported acknowledged reviewed and closed within set timeframes
  

Requirements

• Full 5-year employment checkable history
  
• Computer literacy with knowledge of MS Office 365. Knowledge of Timegate software would also be an advantage however full training will be provided
  
• Prior experience supervising/managing a team
  
• Appropriate literacy and numeracy skills
  
• Customer Service experience and confidence to handle conflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  

Benefits

• Access to a range of nationally recognised courses to help further your career via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates with financial support available
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
  
• Wagestream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  

If you would like to be considered for this position APPLY NOW and we will be in touch.

Other companies may call this role: Soft Services Manager Cleaning Supervisor Security Supervisor Car Park Supervisor Parking Supervisor Parking Management Operations Management Shopping Centre Supervisor Facilities Supervisor Parking & Cleaning Soft Services Coordinator Cleaning & Parking Operations Supervisor Car Park & Facilities Supervisor Support Services Supervisor Site Services Supervisor Car Park & Cleaning Services Supervisor Operational Services Team Leader Parking & Cleaning Team Leader Facilities Services Supervisor Soft Services Supervisor Car Park Operations & Maintenance Supervisor Service Delivery Manager Parking & Cleaning

Within commuting distance of: Bletchley Bedford Northampton Luton Buckingham Bicester Aylesbury Brackley Letchworth Garden City Daventry Wolverton Olney Towcester Ampthill Flitwick Leighton Buzzard Dunstable