Online High End Beauty Consultant
Online High End Beauty Consultant
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1 Vacancy
Job Description
Click to Discover Where the Dior Client Experience Begins
As part of Customer Service Parfums Christian Dior the High End Online Beauty Consultant (High End E-BC) is responsible for addressing every client request from beauty advice to e-commerce journey support as well as post purchase assistance and ensuring an immersive experience for our top tier VIP clientele.
As a High-End Online Beauty Consultant (High End E-BC) you will have to provide special care and attention to high value clients by offering them a personalized augmented and unique experience and assistance through all remote channels especially online video consultations. To do so you will have access to new services designed especially for those clients. Moreover you will oversee the activity of a client portfolio through remote clienteling actions throughout the year offering exclusive access to clients. You will be an ambassador of the brand and will have to embody its values and DNA in all client interactions.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Elevate client experience for VIP clientele
- Provide 1:1 personalized beauty consultations via chat email video and/or phone
- Understand VIP client needs preferences and concerns to curate thoughtful product recommendations
- Maintain deep up-to-date expertise on skincare makeup and fragrance collections including launches and bestsellers
- Create a white-glove VIP client experience by offering follow-ups loyalty gestures and beauty tips
- Assist VIP clients with online purchases troubleshooting and post-purchase care
- Be comfortable connecting with VIP clients via one-on-one live video chats
- Offer an experience that exceeds VIP client expectations and meets the standards of excellenc
Support overall client journey
- Assist our VIP clients to get answers to their requests seamlessly on every channel available
- Support our VIP clients during their online purchasing journey while enhancing online sales conversion
- Maintain the relationship with VIP clients while providing premium care and enhancing profitability
- Resolve VIP client complaints efficiently and effectively demonstrating excellent problem-solving skills
- Process VIP client orders and requests accurately and in a timely manner
- Keep a clear and detailed record of VIP client interactions and transactions to maintain accurate documentation
Support value generation
- Manage clienteling campaigns and achieve target contact completion rates in a qualitative approach
- Cultivate VIP client relationships and establish exclusive book of clients
- Generate revenue for the brand by ensuring conversion and inviting VIP clients to proceed with their purchase before during and after any interactions
- Ensure regular follow-up of VIP clients: recontact based on segmentation and activation needs
SUPERVISION RECEIVED
Team Leads
Qualifications :
The High End Online Beauty Consultant (High End E-BC) must have a background in retail and strong interest in beauty & cosmetics/luxury goods. Beauty advisor experience with selling aptitude is highly recommended. 3 years in industry is a plus.
Skills:
1. Client Relationship Management
- Strong ability to understand anticipate and meet client needs across all stages of their journey.
- Proficient in using multiple digital customer service tools and managing remote channels (phone email chat video).
- Delivers personalized support with advanced product and brand knowledge encouraging repeat purchases via cross-selling and upselling.
- Ensures First Contact Resolution and completes tasks promptly with consistent attendance.
2. Problem Solving & Adaptability
- Demonstrates sound judgment and creative thinking to resolve unexpected or complex client issues.
- Escalates unresolved cases efficiently while communicating context clearly.
- Takes ownership of personal learning and development to reach performance goals.
3. Communication & Presentation
- Excellent active listening empathy and ability to clearly express information in an engaging and easy-to-understand way.
- Maintains luxury brand tone through voice body language and storytelling.
- Skilled in video consultations: eye contact emotional connection and boutique-like client experiences tailored to individual preferences.
- Demonstrates emotional intelligence adaptability and poise in high-pressure or conflict situations.
4. VIP Clientele Experience
- Proactively manages a client portfolio tailoring outreach and services to client profiles.
- Builds long-term high-value relationships through enriched memorable and personalized interactions that go beyond the clients expressed needs.
Additional Information :
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise performance and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position LVMH Inc. reserves the right to pay outside of the published range of $70000-$75000.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
